Tax Support Agent

🔥 2 minutes ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Provide tax support to customers by phone and email for professional and consumer tax software • Use active listening to de-escalate potentially challenging customer interactions • Apply company policies and procedures to resolve common customer issues • Process orders for customers who wish to purchase products • Participate in software quality control testing • Draft standard responses to frequently asked questions (FAQs) • Identify recurring customer issues and report them to the supervisor

🎯 Requirements

• Strong knowledge of taxation and income tax • Problem-solving skills • Strong communication skills in English and/or French • Ability to work collaboratively and cross-functionally • Strong time-management skills and the ability to manage multiple priorities • Ability to perform effectively under pressure • Excellent verbal and written communication skills • Ability to propose innovative approaches and solutions • Flexible attitude and approach • Experience in customer service and customer relationship management • Willingness to learn new products and services • Minimum of 1 year of relevant customer service experience • Bachelor’s degree or equivalent experience • University degree in taxation or a related field, such as accounting, finance, or business administration, an asset • H&R Block Tax Course certificate, an asset • Knowledge of the accounting cycle and/or experience in an accounting firm, an asset • Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646), an asset

🏖️ Benefits

• Comprehensive benefit plans • Flexible benefits that support work-life balance • Flexible vacation • Two company-wide Mental Health Days off • Work from anywhere for up to 8 weeks per year, including up to 4 weeks abroad • Headspace app subscription • Retirement and savings program • Tuition reimbursement • Employee incentive programs • Mental, physical, and financial well-being resources • Access to LinkedIn Learning • Internal Talent Marketplace with opportunities to work on cross-company projects • Ten Thousand Coffees Thomson Reuters networking café • Two paid volunteer days off annually • Environmental, social, and governance (ESG) initiatives • Pro bono consulting project opportunities • Flexible work arrangements and work-life balance support • Career development and continuous learning opportunities • Grow My Way programming and skills-first development • Flex My Way supportive workplace policies

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