Commercial Operations Specialist, IR

Job not on LinkedIn

🕒 October 2

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Tokio Marine HCC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

✈️ Travel

Logistics • Consulting • Travel

Tokio Marine HCC is a global specialty insurance and reinsurance group that underwrites more than 100 classes of specialty insurance across 180+ countries. The company offers a wide range of commercial products—including accident & health, aviation, casualty, cyber & tech, energy, marine, travel, crop, and transactional risk—serving brokers, enterprises, and program partners. With strong financial ratings (AM Best A++ / Fitch AA- / S&P A+) and a multi-billion dollar premium base, Tokio Marine HCC combines underwriting expertise, program management, and claims services as part of the Tokio Marine Group.

📋 Description

• Monitor IR intake channels and ensure requests are acknowledged and actioned within the required 15-minute response SLA • Maintain real-time visibility into consultant capacity, active engagements, skills, availability, and calendars • Coordinate scoping calls, identify alternate resources, and facilitate handoff to assigned engagement teams • Escalate capacity, scheduling, or intake issues that could delay client response or engagement acceptance • Support operational processes required for 24/7/365 IR intake and scoping • Coordinate engagement kick-offs, schedules, milestones, meetings, action items, and follow-up • Coordinate availability across clients, counsel, consultants, and internal stakeholders • Maintain accurate engagement records, including changes in scope, staffing, timing, or commercial terms • Identify stalled engagements, clarify next steps, and escalate blockers • Support IR leadership with special projects and service-delivery initiatives • Prepare, route, track, and coordinate execution of Statements of Work and related engagement documentation • Coordinate delivery to clients and counsel and follow up on outstanding signatures or information • Coordinate SOW redlines with legal, maintain version control, and ensure approved language is used • Track commercial terms, scope, approvals, exceptions, and executed agreements • Ensure executed SOWs are promptly transitioned to engagement teams • Initiate and coordinate client invoicing upon completion of IR engagements in accordance with executed SOW terms • Validate engagement completion, scope, fees, and supporting documentation • Partner with finance to resolve billing questions, discrepancies, or missing information • Maintain accurate engagement and billing records supporting revenue recognition, reporting, and audit requirements • Maintain accurate intake, opportunity, engagement, consultant assignment, SOW, and billing information • Report on intake volume, response SLA performance, capacity, engagement status, aging items, lost opportunities, and billing activity • Maintain templates, checklists, SOPs, and recurring workflows supporting operational efficiency • Identify process gaps and opportunities to reduce manual effort, improve response times, and increase revenue capture • Perform periodic data-quality reviews and resolve incomplete records • Serve as a central coordinator across IR consultants, Engagement Managers, leadership, TMHCC Cyber Incident Management, legal, finance, counsel, and clients • Communicate operational next steps, ownership, deadlines, availability, engagement status, and outstanding actions • Support process improvement and service-scaling initiatives as Vector3 expands its Incident Response operating model • Comply with corporate policies and protect confidential client and company information • Maintain accurate SOW, engagement, capacity, and billing documentation and required approvals • Monitor assigned workflows and escalate exceptions or control issues appropriately

🎯 Requirements

• Minimum four-year bachelor's degree in Business Administration, Operations, Project Management, Finance, or a related discipline; or equivalent professional experience • 2 years of experience in commercial operations, sales operations, deal desk, renewals, contract administration, customer operations, or a related function • Proficiency with Microsoft 365, Outlook, spreadsheets, and business-process documentation • Experience working in CRM, electronic-signature, contract-management, project-management, or similar business systems • Strong written and verbal communication skills with the ability to manage customer and internal follow-up professionally • Demonstrated ability to manage multiple concurrent priorities, tight deadlines, and time-sensitive requests without losing attention to detail • Experience coordinating schedules and resources across multiple stakeholders and maintaining accurate operational records • Ability to work effectively in a high-tempo environment where priorities can change rapidly and response times are critical • Overtime hours may be required to fulfill job responsibilities • Must be able to work effectively with frequent interruptions and rapidly changing priorities • Project management certification (e.g., CAPM or PMP) preferred but not required • Experience supporting cybersecurity, incident response, digital forensics, insurance, technology, professional services, or another client-service business preferred • Experience supporting Statements of Work, contract workflows, legal redlines, invoicing, or related commercial processes preferred • Familiarity with Incident Response, digital forensics, cybersecurity, or technical service terminology preferred • Must be able to remain stationary for extended periods and have close vision and ability to adjust focus, such as required to read a computer screen

🏖️ Benefits

• Competitive salary and employee benefit package • Strong learning culture and growth opportunities • 6% 401K match • 20 days of PTO and 2 Floating Days • Paid parental leave • An opportunity to love what you do