Client Support Specialist

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Tradeify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 B2C

💳 Fintech

🛍️ eCommerce

B2C • Fintech • eCommerce

Tradeify is a prop trading firm that empowers traders by providing them with up to $750,000 in funding through a streamlined process. The company offers instant funding options, allowing traders to start generating payouts quickly without the need for extensive evaluation periods. With features like automated journaling to track and analyze trading performance, Tradeify focuses on enabling traders to maximize their potential while minimizing their financial risk. Additionally, the platform provides personalized support to help navigate the trading journey effectively.

📋 Description

• Handle client questions through Intercom chat, email, and tickets with clear and accurate written replies • Help clients with account setup, verification, funding, withdrawals, and platform navigation • Explain prediction-market contract structure, pricing, settlement, and outcome determination • Address market-specific questions during busy events such as live sports and major news • Troubleshoot platform issues and escalate technical problems to the appropriate internal team • Track account changes, document submissions, and compliance questions through resolution • Identify patterns in client questions and relay them to product and operations • Maintain clean records of every client interaction in Intercom • Collaborate with compliance, risk, and operations to maintain a smooth client experience • Work closely with the Head of Support and take ownership of the support queue

🎯 Requirements

• Experience in customer service, ideally in financial services, trading, betting, or a similar client-facing setting • Working knowledge of sports betting, prediction markets, or event-based trading • Strong written communication • Hands-on experience with the Intercom help desk, including inboxes, macros, and ticket workflows • Strong attention to detail and ability to stay calm and accurate when ticket volume spikes • Knowledge of margin, settlement, and KYC/AML documentation • Experience at a prop firm, FCM, or introducing broker • Good judgment about when to ask for help or escalate • Futures brokerage knowledge preferred • Experience with NinjaTrader, Sierra Chart, or Rithmic preferred • Experience with Intercom’s Fin AI agent or similar support automation preferred • Additional languages preferred

🏖️ Benefits

• Performance bonus • Comprehensive medical, dental, and vision benefits • 401(k) with employer match • Clear path to grow as the firm scales • Opportunity to help build support for a new product from the start • Small team where your input gets used

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume