Fraud Prevention Analyst

Job not on LinkedIn

🔥 14 minutes ago

🇨🇦 Canada – Remote

💵 $44k - $47k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚨 AML and Financial Crime

🚫👨‍🎓 No degree required

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TravelBrands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

TravelBrands is a Toronto-based division of H. I. S. -Red Label Vacations Inc. and one of Canada’s leading travel groups, operating both wholesale and retail brands through a multi-channel distribution network. The company serves travel agents and consumers, offering flights, hotels, packages, car rentals, tours, cruises, attractions and a reservations platform (TravelGenie) that supports custom package building. TravelBrands works closely with global partners and the travel agent community to deliver travel solutions for nearly two million travelers annually and runs consumer-facing brands as well as agent-focused services.

📋 Description

• Monitor real-time travel bookings, payment transactions, and PNR activity to identify suspicious behavior and prevent potential revenue loss • Review and analyze fraud alerts generated by Accertify, including risk scores, triggered rules, device intelligence, IP address indicators, and other relevant risk signals • Assess bookings against established fraud indicators and determine appropriate action, including approval, additional verification, queuing for review, cancellation, or escalation • Identify emerging fraud trends and recommend improvements to fraud detection rules, monitoring procedures, and risk assessment practices • Conduct investigations into suspected fraudulent transactions by reviewing booking histories, payment information, GDS records, PNR remarks, customer profiles, and transaction details • Validate booking legitimacy by contacting customers, travel agents, payment partners, or internal stakeholders • Identify fraud patterns, repeat offenders, suspicious customer activity, and links between related bookings or transactions • Document investigation findings, evidence, decisions, and actions in Accertify and other internal systems • Escalate complex, high-risk, or significant fraud cases to management • Review and investigate suspected payment fraud, unauthorized transactions, chargebacks, payment disputes, and related financial losses • Gather documentation to support dispute investigations and collaborate with Finance on chargeback responses, dispute resolution, and recovery efforts • Analyze chargeback trends and recurring fraud patterns to improve prevention and reduce losses • Work with Reservations, Ticketing, Sales, Finance, Customer Service, and Supplier Relations teams • Support fraud prevention procedures, transaction review guidelines, and escalation protocols • Identify process weaknesses and recommend improvements to transaction security and internal controls • Handle customer, payment, and booking information confidentially and in accordance with privacy requirements and company policies

🎯 Requirements

• 2-5 years of progressive experience in fraud risk management, investigations, payments, or financial crime prevention • Experience preferably within the travel, hospitality, airline, or e-commerce industry • Strong knowledge of fraud detection methodologies, chargeback management, payment processing, identity verification, and travel booking fraud patterns • Experience managing fraud prevention technologies, analytics platforms, and rules-based monitoring systems • Exceptional analytical and problem-solving abilities with strong attention to detail • Strong documentation, reporting, and case-management skills • Knowledge of PCI-DSS requirements, regulatory compliance, and risk management best practices • Ability to thrive in a fast-paced, high-volume environment while managing multiple priorities and deadlines • High standards of integrity, confidentiality, professionalism, and ethical conduct • Experience working with global travel suppliers, online travel agencies, or payment partners is considered a strong asset • Flexibility to work evenings, weekends, and rotating shifts as required • Availability to work scheduled shifts between 9:00 a.m. and 12:00 midnight Eastern Time, Monday through Sunday • 37.5 hours per week

🏖️ Benefits

• 2 weeks of vacation • Medical and dental benefits • 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day • Employer RRSP contribution program • Awesome travel benefits for you, your friends, and your family • Employee Assistance Program (EAP) for you and your family members

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