Web Support and Fraud Agent

Job not on LinkedIn

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $38k - $40k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TravelBrands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

TravelBrands is a Toronto-based division of H. I. S. -Red Label Vacations Inc. and one of Canada’s leading travel groups, operating both wholesale and retail brands through a multi-channel distribution network. The company serves travel agents and consumers, offering flights, hotels, packages, car rentals, tours, cruises, attractions and a reservations platform (TravelGenie) that supports custom package building. TravelBrands works closely with global partners and the travel agent community to deliver travel solutions for nearly two million travelers annually and runs consumer-facing brands as well as agent-focused services.

📋 Description

• Process and manage online reservations accurately and promptly • Respond to customer inquiries via email, phone, chat, web forms, and other digital channels • Assist with booking modifications, cancellations, and special requests • Verify reservation details, pricing, promotions, and travel requirements • Resolve customer concerns and escalate complex issues • Maintain accurate records of customer interactions and booking transactions • Monitor web bookings and correct discrepancies • Promote travel products, services, insurance, and promotions to support sales initiatives • Collaborate with suppliers, internal departments, and customer service teams • Ensure compliance with company policies, procedures, and industry regulations • Review travel bookings for potential fraudulent activity • Identify high-risk transactions using fraud indicators, internal systems, payment information, and booking history • Manually review bookings flagged by automated fraud detection systems or internal teams • Verify customer and payment information when additional authentication is required • Analyze booking inconsistencies involving passenger/contact information, payment methods, IP/location data, booking timing, or travel patterns • Decide whether to approve, hold, escalate, or cancel potentially fraudulent bookings • Contact customers to validate transactions while maintaining professionalism and a positive customer experience

🎯 Requirements

• Customer service excellence/orientation • Excellent professional communication skills both written and oral • Highly organized, able to meet deadlines and work under pressure • Ability to research and use critical thinking and problem-solving skills when working independently • Excellent work ethic and time management skills • Personable and able to collaborate with internal and external clients • Proven active listening and attention to detail • Adaptable and able to keep up with organizational change • Travel and Tourism Diploma/TICO • Computer literacy (Windows, MS Office) • Sabre proficiency at novice level • 1 year of customer service experience • Preferred bachelor's degree or better in Tourism Management or related field • Must be available to work statutory holidays • Availability for specified evening, Sunday, and EST shifts

🏖️ Benefits

• 2 weeks of vacation • Medical and dental benefits • 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day • Employer RRSP contribution program • Awesome travel benefits for you, your friends, and your family • Employee Assistance Program (EAP) for you and your family members • Potential ability to work from home