Customer Success Manager

🕒 June 25

🏄 California, District of Columbia – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trellint

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏛️ Government

🚗 Transport

SaaS • Government • Transport

Trellint is a provider of intelligent curbside and parking management software for cities and agencies. It delivers SaaS solutions for citation and permit administration, parking enforcement (including license plate recognition and GIS integration), dynamic pricing and occupancy management, asset and resource management, and business intelligence. The platform integrates payments, meters, mobile pay, and open APIs to help municipalities and operators optimize parking, reduce congestion, improve safety, and streamline field operations.

📋 Description

• Lead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs • Maintain executive relationships at top city agency accounts and run outcome-based quarterly business reviews • Own renewal and retention targets • Prepare capture plans for customer RFPs and competitive rebids • Identify and execute expansion opportunities • Analyze customer goals, workflows, and challenges to design enterprise-level initiatives with Product • Serve as a trusted advisor, providing guidance and best practices • Build and maintain account plans and customer success plans • Partner with Customer Care, Project Management, and Product from onboarding through renewal • Negotiate contract terms and conditions with Legal support • Coordinate delivery and daily operational issues with Customer Care • Track adoption, usage, and health indicators; proactively mitigate risk • Maintain accurate CRM, account plan, and renewal calendar documentation • Contribute to knowledge bases, training materials, and customer success stories • Capture customer insights to inform Product, R&D, and Trellint strategy

🎯 Requirements

• 5–8+ years in customer success or account management • Experience with municipal customers and/or parking/curbside systems preferred • Skilled in QBR facilitation and success planning • Adept at identifying growth opportunities tied to customer goals • Strong written and verbal communication skills • Highly organized, proactive, and detail-oriented • Ability to collaborate effectively across internal teams • Strong customer empathy and problem-solving ability • Travel required (25% to 50%)

🏖️ Benefits

• Remote work • Travel-related work arrangement (25% to 50% travel)