Customer Service Representative

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Provide TruBridge Contact Center Support to clients and Early Out Service patients • Support inbound and outbound patient contact from 11am–8pm CST, Monday to Friday • Meet production standards for inbound and outbound calls • Meet quality assurance standards • Maintain quality customer service by following company and customer-specific policies and procedures • Update job knowledge through company-offered education opportunities and gain proficiency in services and information systems • Keep customer information confidential • Process miscellaneous paperwork and documentation • Assist callers with medical billing questions and financial assistance programs • Set up payment plans and process payments • Schedule callbacks as needed • Collaborate as a team member • Perform additional tasks assigned by the supervisor or call center management

🎯 Requirements

• Must be available to work 11am–8pm CST, Monday to Friday • High-speed home internet (not cell-based internet) required • Ability to test home internet speed and ensure adequate bandwidth • Excellent written and oral communication and interpersonal skills • Strong organizational, multitasking, and time-management skills • Detail-oriented and able to follow through on issues to resolution • Ability to act independently and as a team member • High School Diploma or equivalent combination of education and relevant experience • Preferred: one year or more providing customer service support over the phone in a remote setting • Preferred: experience handling up to 100 customer contacts per day

🏖️ Benefits

• Fully remote position • Company-offered education opportunities • Home-based work arrangement • Full-time employment