Insurance Sales Agent, Quebec – Bilingual

🔥 3 hours ago

🇨🇦 Canada – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

👻 Ghost score 0%

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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

🛡️ Insurance

💰 $60M Post-IPO Equity on 2020-11

Healthcare • Marketing • Insurance

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Respond to prospective members interested in pet insurance policies • Use a consultative approach to understand each member’s unique needs and tailor insurance solutions accordingly • Present the value of Trupanion’s pet insurance policies, emphasizing benefits rather than price • Maintain control of calls and guide conversations toward enrollment • Provide detailed information about policies and coverage options • Address members’ questions and objections • Accurately enroll pets in insurance policies and document the required information • Serve as the primary point of contact for current members • Respond to policy inquiries, provide guidance, and ensure member satisfaction • Process cancellation requests and understand members’ concerns • Explore alternative solutions and strive to retain members • Communicate with members by phone and email, adapting communication style to their preferences

🎯 Requirements

• At least two years of experience in a sales and/or customer service role • Previous experience in a bilingual sales or customer service role • An active AMF-approved Level 1 Damage Insurance or Level 1 Personal Lines Damage Insurance licence • Licensed to sell insurance in Quebec and in the province where you currently reside • Fluency in English and French, with the ability to switch easily between languages • Excellent oral and written communication skills in English and French • Ability to adapt to members’ diverse needs and preferences • Goal-oriented mindset focused on meeting and exceeding sales targets • Ability to adapt to changing situations and develop innovative solutions • Active listening skills and the ability to explain solutions in different ways • Ability to manage relationships with empathy and compassion • Self-awareness and the ability to adapt to stressful situations or challenging circumstances • Availability Monday through Friday from 11:00 a.m. to 8:00 p.m. ET for at least the first 12 weeks of training • Availability for shifts that may start as early as 8:30 a.m. ET after training • Weekend availability

🏖️ Benefits

• Employer-paid extended health coverage for you and your family • Trupanion partners with Wealthsimple to manage your RRSP, pension, and other savings plans • Four weeks of paid vacation and 11 personal days • Five weeks of paid sabbatical leave after five years of employment • Employer-paid medical insurance for one pet (cat or dog) • Paid time off to volunteer with nonprofit organizations • Open, friendly, and fun pet-friendly work environment • Monthly bonuses based on individual performance • Restricted stock units vesting over four years • Flexible work schedule • Reasonable accommodations are available to participate in the application or interview process, perform the essential functions of the job, and access other benefits and privileges of employment