Licensed Insurance Sales Agent, Bilingual

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

👻 Ghost score 0%

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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

🛡️ Insurance

💰 $60M Post-IPO Equity on 2020-11

Healthcare • Marketing • Insurance

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Answer inbound warm leads from potential members interested in pet insurance policies • Use a consultative approach to understand member needs and tailor insurance solutions • Present the value of Trupanion pet insurance policies, emphasizing benefits over price • Maintain call control and guide conversations toward successful enrollment • Explain policies and coverage options and address member questions or objections • Accurately enroll pets in policies and document required information • Serve as a point of contact for current members and address policy inquiries • Provide guidance and ensure current-member satisfaction • Handle cancellation inquiries, understand member concerns, explore alternatives, and seek retention • Communicate with members by phone and email, adapting communication style to member preferences • Navigate challenging scenarios and handle escalations • Support current and future members at Trupanion, a provider of medical insurance for cats and dogs

🎯 Requirements

• Active AMF-approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license • Licensed to sell insurance in Québec and the province in which the candidate currently resides • Fluent in both English and French • Excellent verbal and written communication skills in both English and French • Minimum of 2 years' experience in a sales and/or customer service role • Previous experience in a bilingual sales/customer service role • Track record of delivering exceptional service • Ability to adapt to diverse member needs and preferences • Goal-oriented mindset to achieve and surpass sales targets • Weekend availability required • Ability to work the training schedule Monday through Friday, 11:00 a.m. to 8:00 p.m. ET, for at least the first 12 weeks • Ability to work shifts that may begin as early as 8:30 a.m. ET after training • Customer-centric approach, critical thinking, creative problem-solving, patience, active listening, emotional intelligence, and emotional resilience

🏖️ Benefits

• Employer-paid extended health coverage for you and your family • RRSP, pension, etc. registration partnership with Wealthsimple • Four weeks of paid time off • 11 paid float holidays • Five weeks, paid, sabbatical after five years of employment • Employer-paid medical insurance for one pet (cat or dog) • Paid time off to volunteer at nonprofit organizations • Open, casual, pet-friendly, and fun work environment • Monthly bonuses based on individual performance may be available • Restricted Stock Units granted to all new team members, vesting over 4 years • Flexible workplace / remote position