Customer Service Representative

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2021-11

Consulting • Customer Experience • Artificial Intelligence

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Answer incoming customer communications through inbound phone calls • Support email and webform inquiries during lower call volumes • Conduct research to provide answers and resolve customer issues • Provide information about shows, events, venue details, parking, and guest experiences • Document customer interactions and update systems accurately • Support customers with ticket purchases and post-purchase inquiries • Report to a Team Lead • Contribute to customer experience and team success

🎯 Requirements

• 1+ year of customer service experience in a customer-facing environment • High school diploma or equivalent • Familiarity with CRM platforms • Computer experience • Reliable hard-wired internet connection • Must already reside in Canada • Availability to work overnight shifts between 11:00 PM and 7:00 AM EST • Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs • Webcam participation during instructor-led TTEC and client-required training

🏖️ Benefits

• Supportive of your career and professional development • Inclusive culture and community minded organization where giving back is encouraged • Global team of curious lifelong learners guided by company values • Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives • Engaging, instructor led online training • Individualized coaching • Thousands of free courses to support growth • $1.00/hour premium for hours worked between 12:00 AM and 6:00 AM EST