Product Manager – Services

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• You’re one of two PMs reporting to the VP, Product Management. You own the platform behind the product — the AI services, Desktop Intercept, and Integrations that power every surface an agent or supervisor sees. • Your counterpart, PM – Workspace, owns the Agent UI, Control UI, and Active Listening UX on top of what you build. You partner constantly; you own different halves of the same product.

🎯 Requirements

• 7+ years of product in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred. • Writes crisp one-page specs that an engineer can build from without a meeting. • Technical enough to reason about events, plugins, and latency budgets — you don’t need a translator. • Has shipped to real enterprise customers on a fast cadence, with the scar tissue to prove it. • Reads the market. Knows the competition cold — who’s winning, why, and where they’re exposed — and has a point of view. • Business-fluent. Frames decisions in ARR, attach, retention, and margin. Can sell a bet to a CRO, not just to engineering. Treats pricing and packaging as product. • Has taste. Can tell within 30 seconds of a demo whether a flow will wow a buyer or lose the deal. • Shows their work. Brings a competitor teardown or packaging proposal to the final round. • Platform, API, or developer-tools PM experience — you’ve shipped something other engineers or partners build on top of. • Reasons fluently about events, plugins, latency budgets, and failure modes. You debug the trace, not just read the summary. • Has owned LLM-backed services in production and understands eval, guardrails, and non-determinism first-hand — not from a blog post. • Integration and partner-ecosystem experience: CCaaS, CRM, telephony, or data-warehouse connectors, with the auth / SSO / webhook plumbing that comes with them. • Comfortable with the privacy and PII-redaction demands of capturing real customer conversations at scale. • Bonus: exposure to desktop or native-client capture, CTI, or contact-center telephony.