Senior Learning Experience Designer

🕒 October 8

🇺🇸 United States – Remote

💵 $106.3k - $132.9k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Leverage AI authoring tools, large language models, and prompt engineering to draft, iterate, and refine learning materials, roleplay scenarios, pitch guides, and sessions • Build AI-driven roleplay simulations for realistic customer conversations • Develop adult-learning-theory-driven enablement using appropriate modalities • Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to align learning pathways with seller competencies, product launches, and sales methodologies • Design just-in-time performance support assets such as FAQs and playbooks for CRM, Slack/Teams, and sales engagement platforms • Transform complex product specifications and market insights into actionable learning experiences • Design personalized learning paths based on rep tenure, role, performance data, and skill gaps • Implement AI-based feedback loops evaluating video pitches, call recordings, and written communications • Research, test, and integrate emerging AI tools into the enablement technology stack • Establish AI design-tool guidelines, prompt libraries, and best practices • Monitor learning metrics, tool adoption, sales ramp time, and quota attainment to optimize enablement programs

🎯 Requirements

• 3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement—preferably within a fast-paced B2B SaaS or technology environment • Expert-level mastery of prompt engineering using LLMs (ChatGPT, Claude, Gemini) for curriculum design, scenario building, and content generation • Intermediate familiarity/building with modern AI-enhanced L&D platforms, adaptive learning engines, and/or AI roleplay platforms (e.g., Gong, Articulate 360, Quantified AI, Allego) • Hands-on experience with ElevenLabs, Artlist.Io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway • Advanced proficiency with authoring tools such as Articulate Storyline/Rise, Adobe CC, and Google Suite, integrated with modern AI plugins • Demonstrated ability to create engaging, application-based content, with work examples • Understanding of the B2B sales cycle, buyer personas, and revenue metrics • Early adopter mentality and passion for experimenting with emerging technology • Strong copywriting and visual communication skills tailored to high-performing sales audiences • Role is not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Approximately 15% travel to connect in person • Volunteering and donation support

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