Customer Support Representative

🕒 October 2

🇺🇸 United States – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twist Bioscience

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Healthcare • Manufacturing • Logistics

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

📋 Description

• Deliver concierge-level, white glove support to customers • Interact with, support, and build strong relationships with account managers, field application scientists, and technical support specialists • Respond to and resolve product, service, and order inquiries via email, chat, and phone • Identify problem causes, collaborate with stakeholders, present solutions, and follow up on customer satisfaction • Process and validate sales purchase orders and resolve errors • Provide product guidance, ecommerce website assistance, and order-status information • Monitor key account orders in the production pipeline and provide proactive updates to internal stakeholders • Generate sales quotes for sales representatives within Salesforce quote-to-cash system • Comply with applicable QMS/ISMS standards and regulatory, customer, and organizational requirements

🎯 Requirements

• Bachelor’s degree, preferably in life sciences or related field • 1-2 years work experience in biotech industry • 2+ years customer-facing experience • Excellent verbal and written communication skills • Attention to detail • Able to multi-task, prioritize, and manage time effectively • Strong computer skills • Familiarity with G-Suite, preferably including Salesforce

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Generous benefits package