Senior Credit Disputes Specialist

🕒 September 9

🇺🇸 United States – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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Upstart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The company focuses on revolutionizing lending and credit risk evaluation by leveraging its AI marketplace, which allows for higher approval rates and lower loss rates for Upstart-powered banks and credit unions. Recently, Upstart has expanded its offerings to include automobile refinancing. With a mission to enable effortless credit based on true risk, Upstart is also known for its digital-first lending experience and holds a significant position in the financial services sector.

📋 Description

• Handle credit dispute functions and use company resources to investigate account information and ensure accurate credit information is reported • Act as a liaison between consumer reporting agencies, E-Oscar, and Upstart to resolve credit bureau issues and assist with customer inquiries • Ensure direct and indirect credit disputes are reported accurately and processed promptly • Research and respond to credit disputes in compliance with FCRA • Maintain service levels and update account status as necessary • Handle indirect disputes through e-Oscar and direct disputes in Salesforce • Understand credit information reported to credit reporting agencies month over month

🎯 Requirements

• 1-2 years experience working on credit bureau reporting at a Financial Institution • Credit dispute resolution experience with in-depth knowledge and familiarity with the credit reporting agencies • In depth knowledge and experience working with e-Oscar • Familiarity with the Metro2 format and reporting • Strong understanding of key credit reporting laws, including the Fair Credit Reporting Act (FCRA) (preferred) • 3-5 years of hands-on experience working in credit dispute resolution, handling a wide range of dispute types (preferred) • Experience reviewing complex credit files and transaction histories to identify errors or inconsistencies (preferred) • High School Diploma and/or GED or relevant equivalent experience (preferred) • Ability to work within East/West coast time zones

🏖️ Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly • Retirement benefits, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) • Comprehensive health coverage, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada • Health Savings Account contributions from Upstart for eligible plans (US only) • Life insurance and disability coverage • Paid time off, sick leave, and company holidays, in line with local requirements • Paid family and parental leave • Family-centered benefits supporting fertility, parenthood, and caregiving • Employee Assistance Program (EAP) offering mental health support and life-centered resources • Financial wellness resources, including financial planning tools and financial concierge service (US only) • Annual wellness allowance • Annual productivity allowance for relevant tools and resources • Team events, all-company updates, and employee resource groups (ERGs) • Onsite perks, including catered lunches and fully stocked micro-kitchens at offices