Vice President of Operations – Professional Services

🕒 September 12

🇺🇸 United States – Remote

💵 $170k - $200k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 0%

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Urrly

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Urrly is a healthcare recruitment agency that combines the expertise of healthcare recruiters, data scientists, and AI agents to help healthcare innovators secure exceptional talent quickly and affordably. Specializing in Recruitment-as-a-Service (RaaS) and Recruitment Process Outsourcing (RPO), Urrly streamlines the hiring process for U. S. healthcare companies by significantly reducing time-to-fill and cost-per-hire metrics. The company utilizes AI technology to automate administrative tasks and connect clients with top-tier candidates, providing a budget-friendly alternative to traditional recruiting agencies. Urrly's services cater to forward-thinking healthcare organizations looking to enhance their talent acquisition processes.

📋 Description

• Lead and develop the Delivery/PMO leader and Capability Leads across approximately 40 consultants, project managers, and specialists • Own the delivery operating system, including capacity, staffing, utilization, hours billed, budgets, contract achievement, scope discipline, quality, escalations, and portfolio margin • Build a trusted cadence for staffing, capacity, delivery reviews, escalations, resource allocation, and portfolio performance • Create visibility into profitability by project, capability, and person, and act on findings • Improve utilization, hours billed, budget and contract achievement, scope discipline, quality, and gross margin • Review scopes, budgets, schedules, staffing assumptions, pricing, and complex pursuits before commitments become delivery problems • Make final allocation, people, budget, and scope decisions when issues cannot be resolved at the leadership level • Replace recurring workarounds and individual heroics with repeatable practices that scale with revenue and headcount • Serve as executive sponsor for significant accounts and contribute senior operating judgment to client, CEO, and business-development conversations • Lead delivery-side integration of future acquisitions • Partner directly with the CEO on strategy, growth, and acquisition integration • Help shape pricing, staffing mix, investment and cost decisions, annual operating goals, new-business growth, net dollar retention, recurring-revenue mix, and productization of repeatable offerings • Establish delivery economics command, operating cadence, and decision rights in the first quarter • Improve leadership ownership, staffing and capacity review cadence, utilization, margin visibility, and reduce CEO intervention during the first year

🎯 Requirements

• Substantial operating and leadership experience—often 7+ years—with accountability for teams, leaders, delivery quality, staffing, client outcomes, and financial results • Commercial fluency in utilization, capacity, hours billed, project budgets, scopes, contracts, pricing, gross margin, and staffing tradeoffs • Evidence of building, fixing, scaling, or materially improving a real operating environment with measurable results • Sound judgment under pressure and ability to make clear decisions with incomplete information • EQ to earn trust before driving hard changes and ownership mindset to stay hands-on while building scalable systems • Credibility with technical professionals and senior clients without needing to be the deepest technical expert • Learning speed, curiosity, and comfort exploring automation and AI to improve services economics • Project-based services contracts, scopes, budgets, pricing, and delivery economics experience helpful • Scaling or restructuring a services organization helpful • M&A integration experience helpful • Professional-services automation, PSA, resource-management, ERP, or delivery-operations platforms experience helpful • Public-sector contracting, GIS/geospatial, or technical consulting experience helpful • MBA or comparable graduate business training helpful • Bachelor's degree or equivalent professional or military experience expected; field of study is not a screen • Ability to work remotely within the United States • Willingness to undertake limited travel as needed • Full-time, exempt availability

🏖️ Benefits

• Annual performance incentive may be offered, with a potential target of approximately $25,000; terms are not guaranteed • Equity or broader profit participation may become available as scope grows; not guaranteed on day one • Health coverage • Retirement-plan match • Limited travel as needed, especially early in the role