Senior Support Engineer

Job not on LinkedIn

🔥 8 minutes ago

🏈 North America – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Validation Cloud

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🌐 Web 3

Consulting • Logistics • Web 3

Validation Cloud is a Web3 data streaming and infrastructure company based in Zug, Switzerland. It provides a fast, scalable, and intelligent platform that connects organizations to Web3. The company specializes in offering highly performant and customizable products in staking, node operations, and data-as-a-service. Validation Cloud supports various projects and networks through its roles as a validator and node operator, including its partnerships with Starknet and the Espresso Network. Its services focus on Web3 infrastructure, facilitating the integration of businesses into the decentralized ecosystem.

📋 Description

• Serve as a technical expert and point of contact for enterprise customers • Resolve production issues and answer platform questions • Monitor production systems and infrastructure health • Proactively identify and resolve issues to maintain high availability • Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems • Create and maintain customer-facing documentation and internal runbooks • Create and expand internal monitoring dashboards • Participate in the on-call rotation and lead incident response when necessary • Partner with Product and Engineering teams to advocate for customer needs and prioritize fixes and improvements • Drive continuous improvements in support operations, tooling, and workflows

🎯 Requirements

• 6+ years of experience in technical support roles with a customer-facing component • Strong troubleshooting and debugging skills in distributed systems and cloud-native environments • Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives • Working knowledge of monitoring tools like DataDog and incident management best practices • Strong written and verbal communication skills, especially when engaging with technical and non-technical stakeholders • Passion for delivering an outstanding customer experience through technical excellence and empathy • Availability aligned with North America business hours, 9:00am–5:00pm PST or EST • Bonus: Kubernetes operational support • Bonus: Familiarity with bare metal providers such as Hetzner, Equinix, and OVH, and public clouds such as AWS • Bonus: Experience supporting or operating blockchain node infrastructure • Bonus: Background managing uptime in large-scale, multi-region production environments • Bonus: Experience with key management, secure infrastructure, or compliance-driven environments

🏖️ Benefits

• Competitive salary and equity options • Comprehensive health insurance coverage, including medical, dental, and vision • Generous vacation time and paid time off • Fully remote work • Biannual company offsite • Dynamic and collaborative work environment • Opportunity to work with a talented and passionate team in a fast-growing industry • Cell Phone Stipend • Hardware included

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