Commerce Strategist

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $100k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 0%

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Valtech

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Valtech is a global digital agency focusing on experience innovation. They strive to transform businesses through a combination of technology, marketing, and data strategies. Valtech helps companies elevate their digital presence and drive commerce strategies, enhance enterprise digital transformations, and unlock marketing and performance potential. They also utilize data and AI to help organizations harness the power of information. With offices around the world, Valtech partners with businesses to shape their digital futures, offering a range of services and insights designed to enhance customer experiences.

📋 Description

• Partner with client executives and senior stakeholders to define a unified commerce strategy aligned to business objectives and growth ambitions • Facilitate alignment across business units, product teams, sales organizations, marketing teams, and digital leaders • Help organizations navigate transformation initiatives stemming from acquisitions, mergers, or business expansion • Translate strategic business goals into actionable commerce experience roadmaps • Analyze and unify complex customer journeys across multiple audiences, business units, and digital touchpoints • Develop persona frameworks that align customer needs with business priorities • Identify friction points, experience gaps, and opportunities within the commerce ecosystem • Define future-state commerce experiences that deliver customer value while supporting organizational goals • Synthesize qualitative and quantitative research, stakeholder interviews, customer insights, market dynamics, and business objectives • Understand competitive landscapes and commerce trends to inform strategic recommendations • Translate complex information into clear frameworks, narratives, and decision-making tools • Deliver actionable recommendations that guide experience design, platform implementation, and organizational change • Collaborate closely with experience, design, technology, architecture, product, and delivery teams • Ensure commerce strategies are feasible, scalable, and aligned with platform capabilities, including Adobe Commerce • Partner with implementation teams to maintain strategic alignment throughout discovery and delivery phases • Help clients understand how customer experience, business processes, and technology decisions work together to drive growth • Facilitate workshops and stakeholder alignment sessions • Present strategic recommendations and future-state visions to senior executives • Build consensus among diverse stakeholders with competing priorities • Act as a trusted advisor throughout transformation initiatives

🎯 Requirements

• 8+ years of experience in digital strategy, customer experience strategy, commerce strategy, management consulting, product strategy, or related fields • Experience leading strategic discovery and transformation initiatives for enterprise organizations • Strong understanding of customer journey mapping, service design, experience strategy, and persona development • Proven ability to facilitate executive workshops and stakeholder alignment sessions • Experience translating business strategy into digital experience and commerce recommendations • Strong analytical, research, storytelling, and presentation skills • Experience working within cross-functional teams that include business, experience, design, product, and technology disciplines • Ability to simplify complex organizational challenges into actionable plans • Experience with Adobe Commerce, Magento, Salesforce Commerce Cloud, SAP Commerce, Shopify Enterprise, or similar commerce platforms (preferred) • Experience supporting mergers, acquisitions, or large-scale business transformation initiatives (preferred) • B2B commerce experience (preferred) • Familiarity with digital transformation programs and customer experience modernization efforts (preferred) • Consulting or agency background preferred • Experienced in Agile methodologies and consulting (a plus)

🏖️ Benefits

• Flexibility, with remote and hybrid work options (country-dependent) • Career advancement, with international mobility and professional development programs • Learning and development, with access to cutting-edge tools, training and industry experts • Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts • Competitive compensation package • Reasonable accommodations during the interview process