Senior Customer Success Manager

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🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $120.7k - $158.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Varicent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

💸 Finance

SaaS • Artificial Intelligence • Finance

Varicent is a leading provider of sales performance management and incentive compensation solutions. The company empowers organizations to drive revenue growth through optimized sales plans, incentive strategies, and data insights. By leveraging artificial intelligence, Varicent enhances decision-making and offers integrated solutions tailored for industries such as financial services, telecommunications, and media. Their platform supports dynamic sales planning, system integrations, and provides essential resources to manage sales performance effectively. Varicent is committed to protecting customer data and fostering growth with a strong focus on technology and strategy.

📋 Description

• Manage a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle • Lead success planning initiatives aligning customer goals, stakeholders, risks, milestones, and measurable outcomes • Build and maintain relationships with executive, business, and technical decision-makers • Drive product adoption and value realization through customer-specific success and adoption plans • Identify and support expansion opportunities aligned with customer priorities and business objectives • Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders • Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements • Maintain accurate customer health, engagement, business value, and account planning information in Customer Success platforms and CRM systems • Build understanding of Varicent solutions, Customer Success methodology, strategic customer portfolio, and Platinum Advantage Program • Review success plans, business priorities, renewal timelines, and growth opportunities • Serve as a strategic advisor and orchestrate internal and external stakeholders to drive complex customer programs to successful outcomes

🎯 Requirements

• Experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment • Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations • Demonstrated success driving customer adoption, retention, value realization, or business outcomes • Experience identifying account growth, expansion, renewal, or customer development opportunities • Ability to connect customer business objectives to technology solutions and measurable business impact • Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives • Experience collaborating across cross-functional teams to achieve customer outcomes • Bachelor's degree in Business, Information Technology, Finance, or equivalent experience

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage tailored to local needs • PTO and public holidays • Dedicated volunteer days • Ignite Days for continuous growth, skill development, and professional learning • Bonuses and commissions for eligible sales roles may be included • Retirement plans • Tuition assistance for continuing education and professional development • Remote and hybrid work options available across most regions