IT Client Relationship Manager

Job not on LinkedIn

🔥 51 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VC3

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏥 Healthcare

💰 Venture Round on 2016-02

Managed IT Services • Cybersecurity • Healthcare

VC3 is a managed IT services provider dedicated to helping municipalities, businesses, and healthcare organizations optimize their technology infrastructure. With a focus on proactive support, cybersecurity, and data management, VC3 offers services including cloud hosting, managed security services, and compliance solutions tailored to the specific needs of its clients. By streamlining IT processes, VC3 enables organizations to focus on their core missions while ensuring reliable and secure technology support.

📋 Description

• Serve as the primary point of contact for clients and partner with internal teams to identify business-problem solutions • Coordinate with client and VC3 technical teams to ensure successful technical-services delivery • Manage day-to-day escalations, client meetings and document preparation • Lead client meetings and present reports on issue trends, projects, system performance, change management and technical improvements • Prepare and review client reports and metrics using internal tools • Measure client satisfaction and manage expectations and service agreements • Help manage client vendor relations and identify churn risks • Advocate for clients across support, maintenance and procurement operations • Coordinate major incident response, stakeholder communications, post-incident reviews and efficiency improvements • Support strategic planning, agreement updates, workstation replacement strategies and client budget cycles • Assist with client onboarding, offboarding, presentations and office check-ins when necessary • Maintain accurate client documentation and data integrity • Participate in internal meetings, training and company meetings • Manage agreement reconciliation, invoice review and approval, billing inquiries, and coordination with finance and collections teams

🎯 Requirements

• Proven ability in relationship building, data analysis, consultative selling and collaboration • Strong organizational, time management, presentation and customer service skills • Minimum 3 years of relevant technical experience preferred but not required • Degree or diploma in a related field preferred • Knowledge of ITIL standards preferred • Experience with in-person and virtual client meetings required • Experience with municipal clients/leaders a strong asset • Must meet Criminal Justice Information Systems (CJIS) requirements post-employment • Subject to criminal and department of motor vehicles background checks

🏖️ Benefits

• Remote-first flexibility, with onsite components depending on team needs • Company-paid time off • Mental health and leave support through the Employee and Family Assistance Program • Company-matched 401(k)/RRSP plans • Leadership Academy • Monthly learning sessions • Mentorship programs • Learning reimbursements • Internal career fairs • Job shadowing • Personalized career-pathing and internal mobility • Autonomy and recognition • Transparent leadership and manager support • Criminal and department of motor vehicles background checks • CJIS requirements post-employment