NOC Analyst I – Evenings

🕒 September 29

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

Where this job comes from

Posted on VC3's careers page ↗VC3's careers page, not through a job board

First seen by Remote Rocketship September 29

Still open on VC3's site. Checked 1 hour ago.

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Logo of VC3

VC3

501 - 1000 employees

🔒 Cybersecurity

🏥 Healthcare

💰 Venture Round on 2016-02

Managed IT Services • Cybersecurity • Healthcare

VC3 is a managed IT services provider dedicated to helping municipalities, businesses, and healthcare organizations optimize their technology infrastructure. With a focus on proactive support, cybersecurity, and data management, VC3 offers services including cloud hosting, managed security services, and compliance solutions tailored to the specific needs of its clients. By streamlining IT processes, VC3 enables organizations to focus on their core missions while ensuring reliable and secure technology support.

📋 Description

• Monitor network and system performance using monitoring tools and software • Identify and troubleshoot network and system issues, escalating as necessary • Perform basic system and network configurations and deployments • Maintain accurate documentation of network and system configurations and changes • Collaborate with cross-functional teams to resolve issues and implement solutions • Monitor and respond to alerts and notifications • Communicate network and system issues to internal and external stakeholders • Participate in on-call rotation and respond to after-hours incidents as needed • Create and accurately notate tickets to account for time • Manage personal workload and meet service level agreements (SLAs) • Perform additional duties as required

🎯 Requirements

• Associate's degree in Computer Science or related field, or equivalent work experience • Experience with network and system monitoring tools • ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG experience is a plus • Knowledge of networking concepts such as TCP/IP, routing, and switching • Basic understanding of server and operating system concepts, including Windows and Linux • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Ability to work independently and in a team-oriented environment • Attention to detail and ability to prioritize multiple tasks • Willingness to learn and adapt to new technologies and processes • Successful applicant must pass criminal and Department of Motor Vehicles background checks • Must meet Criminal Justice Information Systems (CJIS) requirements post-employment

🏖️ Benefits

• Employee and Family Assistance Program supporting mental health and leave • Company-matched 401(k)/RRSP plans • Leadership Academy • Monthly learning sessions • Mentorship programs • Learning reimbursements • Internal career fairs • Job shadowing • Personalized career-pathing and internal mobility • Autonomy and recognition • Open communication and supportive managers • Criminal and Department of Motor Vehicles background checks post-selection • CJIS requirements post-employment

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