
501 - 1000 employees
🔒 Cybersecurity
🏥 Healthcare
💰 Venture Round on 2016-02
Managed IT Services • Cybersecurity • Healthcare
VC3 is a managed IT services provider dedicated to helping municipalities, businesses, and healthcare organizations optimize their technology infrastructure. With a focus on proactive support, cybersecurity, and data management, VC3 offers services including cloud hosting, managed security services, and compliance solutions tailored to the specific needs of its clients. By streamlining IT processes, VC3 enables organizations to focus on their core missions while ensuring reliable and secure technology support.
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501 - 1000 employees
🔒 Cybersecurity
🏥 Healthcare
💰 Venture Round on 2016-02
Managed IT Services • Cybersecurity • Healthcare
VC3 is a managed IT services provider dedicated to helping municipalities, businesses, and healthcare organizations optimize their technology infrastructure. With a focus on proactive support, cybersecurity, and data management, VC3 offers services including cloud hosting, managed security services, and compliance solutions tailored to the specific needs of its clients. By streamlining IT processes, VC3 enables organizations to focus on their core missions while ensuring reliable and secure technology support.
• Monitor network and system performance using various monitoring tools and software • Identify and troubleshoot complex network and system issues, escalating as necessary • Configure and deploy systems and network devices in coordination with Backup Specialists and Toolset Orchestration Specialists • Maintain accurate documentation of network and system configurations and changes • Collaborate with cross-functional teams to resolve issues and implement solutions • Monitor and respond to alerts and notifications from network and system monitoring tools • Communicate network and system issues promptly and effectively to internal and external stakeholders • Participate in an on-call rotation and respond to after-hours incidents as needed • Mentor and train Analyst I staff on network and system monitoring best practices • Create and properly document tickets to account for time • Manage personal workload and meet service level agreements (SLAs) • Perform additional duties as required
• Associate's degree in Computer Science or related field, or equivalent work experience • 3+ years of experience in network and system monitoring or related field • Experience with network and system monitoring tools • ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG are a plus • Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls • Advanced understanding of server and operating system concepts, including Windows and Linux • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Ability to work independently and in a team-oriented environment • Attention to detail and ability to prioritize multiple tasks • Willingness to learn and adapt to new technologies and processes • Must meet Criminal Justice Information Systems (CJIS) requirements post-employment • Subject to criminal and department of motor vehicles background checks
• Employee and Family Assistance Program supporting mental health and leave needs • Company-matched 401(k)/RRSP plans • Leadership Academy • Monthly learning sessions • Mentorship programs • Learning reimbursements • Internal career fairs • Job shadowing • Personalized career-pathing and internal mobility • Autonomy and recognition • Transparent leadership and manager support • Criminal and department of motor vehicles background checks post-employment • CJIS requirements post-employment
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