Customer Service Specialist

Job not on LinkedIn

🕒 September 19

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vector Airport Systems

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

🚀 Aerospace

🤝 B2B

☁️ SaaS

Aerospace • B2B • SaaS

Vector Airport Systems is a provider of airport-focused technology and services, delivering software and managed services to help airports and airspace authorities bill, collect and manage aircraft fees and operations. Their PLANEPASS product includes airport aircraft fee billing & collection, country/airspace (FIR) fee billing & collection, and an intuitive noise and operations management system for airports. Vector partners with airports and airspace authorities to streamline revenue collection and operational monitoring through innovative technologies.

📋 Description

• Serve as a primary point of contact for the PLANEPASS service • Respond to inbound customer inquiries by phone and email • Clarify account and invoice details • Research account, invoice, billing, and payment questions • Explain findings clearly and work toward first-contact resolution • Resolve customer concerns and complaints professionally • Escalate complex issues to the appropriate internal team • Document and log customer interactions in Vector’s internal CRM platform • Apply established methods and customer service standards to meet and exceed goals • Assist the collections team approximately 10% of the time • Help customers with payment questions • Conduct professional follow-up on past-due balances • Gain working knowledge of aviation terminology and business practices through on-the-job training • Research accounts using company records and internet resources • Collaborate with team members on efficiency, methods, and process improvements • Adapt to changing priorities, procedures, and customer needs while maintaining quality and productivity

🎯 Requirements

• Minimum of 3 years in a dedicated customer support or service role responding to inbound customer inquiries by phone and/or email • Experience researching and explaining account, invoice, billing, or payment information • Proficiency with CRM systems • Proficiency with the Microsoft Office 365 suite • Strong verbal and written communication skills, including active listening and clear explanations • Highly organized with excellent attention to detail and accurate documentation habits • Ability to prioritize multiple customer needs and adapt to changes in workflow • Strong problem-solving skills and sound judgment when resolving or escalating issues • Collaborative, customer-focused attitude supporting team and company goals • Ability to work 8:00am to 4:00pm Pacific Time, Monday through Friday

🏖️ Benefits

• Generous rewards for hard work and dedication • Fully remote work arrangement • Full-time employment • Work/life balance respected and encouraged • Open-door access to Senior Leadership • Leadership support for each team member’s success • Team-oriented workplace culture • Autonomy to plan, prioritize, and schedule tasks without micromanagement • Ongoing on-the-job training • Equal employment opportunities