Project Lead, Client Onboarding

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Manage the end-to-end onboarding of multiple healthcare clients into coding and billing services • Serve as the primary point of contact for clients during onboarding • Manage project timelines, tasks, and communications to ensure on-time delivery • Identify and escalate issues and drive resolution with internal and external stakeholders • Lead client meetings and address onboarding concerns • Coordinate internal teams for accurate coding, billing, and reporting service setup • Collect and validate client data for system configuration • Anticipate client needs, assess risks, and implement proactive solutions • Maintain and share onboarding status updates • Lead cross-functional teams through 1–3 month onboarding projects • Contribute to improvements in onboarding strategies, workflows, and processes • Facilitate post-go-live monitoring and transition to Client Success and Service Delivery teams • Participate in special projects and perform other assigned duties

🎯 Requirements

• Bachelor’s Degree • Five (5) years of related project management experience • Effective oral and written communication skills • Experience managing multiple projects • Working knowledge of Revenue Cycle Management specific to coding and billing • Working knowledge of project management tools and software • Strong strategic thinking, complex project implementation, process development, communication, presentation, decision-making, time management, and organizational skills • Strong word processing, spreadsheet, database, and presentation software skills • Ability to apply business process acumen to process improvement projects with measurable business performance improvement outcomes • Ability to influence, negotiate, and lead across internal constituencies • Ability to work against a plan, meet deadlines, and produce deliverables • Ability to establish trust and credibility at all organizational levels • Ability to communicate with internal and external stakeholders, including executive-level stakeholders • Ability to coordinate project implementations with diverse stakeholders • Ability to troubleshoot and develop innovative solutions • Ability to handle highly sensitive and confidential information appropriately • Ability to work flexibly in a collaborative, fast-paced environment • Experience with monday.com is a huge plus

🏖️ Benefits

• Performance-based incentive plan • Discretionary incentive bonus in accordance with company policies • Referral bonus • Reasonable accommodations for qualified individuals with disabilities

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