vCAD Administrator

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🔥 10 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 12%

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Versaterm

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Versaterm is a global public safety solutions company dedicated to helping agencies transform their organizations through an integrated ecosystem that enhances community and public safety. The company offers a range of services focused on improving workflows for efficient and effective operations, better service delivery, and more just outcomes. Versaterm's solutions encompass community engagement, field response and reporting, emergency call handling, records and evidence management, forensic analysis, justice and resolution, and responder health and wellness. By integrating technology across these areas, Versaterm supports public safety agencies in optimizing their operations and improving community interactions and safety outcomes.

📋 Description

• Support and maintain unified computer aided dispatch (CAD) and mobile data (MDT) systems, including CAD/Mobile geo files and map displays • Serve as the dedicated embedded resource for the New Brunswick provincial customer (NB911) and Regional Partner Agencies • Support implementation from Workshop #1 through go-live and ongoing operations • Define, build, and maintain configuration tables, incident types, command line configuration, response areas, alarms, response orders, districts, and beats • Configure business logic rules, document New Brunswick-specific settings, manage user profiles and security, and replicate configuration data across environments • Support interface configuration and maintenance • Translate end-user requirements into technical requirements and support functional and system acceptance testing • Evaluate modification requests, advise on process changes and application options, and relay recommendations to product teams • Coordinate updates, enhancements, patches, hotfixes, and promotion from test to production across CAD workstations and MDTs • Participate in organizational change management • Establish GIS and mapping update cadence; load, test, maintain, and troubleshoot provincial GIS data in CAD and MDT • Resolve GIS data and mapping issues with provincial GIS authorities and maintain GIS documentation • Provide end-user application assistance and guidance on desktop and device installations and updates • Troubleshoot application issues, review error reports, clear backlogs, and coordinate tickets with Versaterm Support • Handle system problems and outage calls during on-duty hours • Assist trainers, mentor and coach customer and agency staff, and establish administration best practices • Act as resident expert on agency CAD configurations and advise on policies, processes, and technology implementations • Resolve complex issues independently, escalate when needed, and keep customers and agencies informed • Represent the Managed Service Provider to NB911's Business Relationship Manager • Participate in CAD/MDT administration meetings and work sessions • Submit regular system status reports and monthly reports on incident activity and work performed • Coordinate PTO coverage with the Customer and Regional Partner Agencies • Do not respond to requests for personally identifiable information; the Customer and RPAs handle those requests

🎯 Requirements

• A minimum of 5-7 years of experience in public safety CAD administration, dispatch systems support, or a comparable technical specialist role • In-depth understanding of CAD and MDT systems, ideally Versaterm vCAD or comparable public safety dispatch platforms • Hands-on experience configuring and administering CAD, including units, status codes, incident types, response plans, and user security • Working knowledge of GIS data and public safety mapping, including centerlines, address points, response areas, and AVL • Experience with test, training, and production environments, release promotion, and acceptance testing • Strong troubleshooting skills, including log and error report analysis • Demonstrated ability to deliver complex work autonomously, apply sound judgment, and navigate ambiguity in a customer-facing role • Ability to explain technical concepts clearly to dispatchers, supervisors, trainers, and IT staff • Experience mentoring or coaching others and implementing best practices in system administration • Self-directed and organized, with a record of working effectively in a remote setting • Education, training, and experience sufficient to meet contract requirements • Ability to obtain and maintain the required security clearance • Legally authorized to work in Canada • Must successfully obtain and maintain a Reliability security clearance from the Government of Canada • Specific customer contracts may impose additional security verification requirements

🏖️ Benefits

• Comprehensive benefits offering • Potential eligibility for variable compensation such as incentive plans or discretionary performance bonuses • Remote work setting • Accommodations available upon request throughout all stages of the recruitment process

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