Customer Success Manager

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Vision33

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Vision33 is a global technology services firm that implements, integrates, and supports cloud ERP and business software solutions for growing organizations. With 20+ years of experience and a large team of certified SAP and Sage consultants, Vision33 delivers end-to-end services including ERP implementation, cloud migration, managed IT and support (TOTAL Care), and professional services. The company also offers proprietary add-ons and platforms such as the Saltbox Integration Platform and Saltbox Experience Platform, plus industry-specific and complementary solutions for HR and eGovernment.

📋 Description

• First Point of Contact for Clients: Consultative, supportive face for assigned clients. • Develop and Execute Customer Management Plans: Focus on Key Accounts and Affiliates. • Meet sales targets: Collaborate with clients and team to deliver on sales targets. • Foster Client Accounts: Build positive relationships with key decision-makers and monitor account progress. • Drive Growth: Contribute to sales, drive team growth, help clients transform their business.

🎯 Requirements

• Minimum 3 years’ experience in a client relationship/account management role with exposure to selling. • Minimum 3 years’ experience in selling and maintaining business software solutions and/or cloud-based (Saas) technology in SMB markets. • Microsoft Familiarity with the market or industry ERP systems such as Sage, NetSuite would be considered an asset. • Sound understanding of business operations and general accounting principles. • Strong interpersonal, relationship-building, consultative, and negotiation skills. • Customer-centric approach to problem solving. • Bilingualism: Conversational - upper Intermediate in both English and French.

🏖️ Benefits

• Employer paid health, wellness and virtual doctor programs • Matching retirement benefits • Various paid leave days • Referral incentive programs • Other employee allowance and perk benefits