Member Services Support Specialist

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $68.4k - $97.7k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veterinary Purchasing Co. Ltd.

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

🏥 Healthcare

🛒 Retail

Logistics • Healthcare • Retail

Veterinary Purchasing Co. Ltd. is a shareholder-owned company established in 1972, dedicated to delivering products and supplies to Ontario veterinarians in a timely and economical manner. The company operates a large 145,000 sq. ft. warehouse, organized into distinct zones for efficient picking, packing, and shipment of a variety of items, including pharmaceuticals and clinic supplies. With a focus on competitive pricing and exceptional customer service, Veterinary Purchasing is committed to serving the needs of licensed veterinarians who own accredited facilities in Ontario.

📋 Description

• Build and maintain relationships with member practices as a key contact for inquiries, support and tailored solutions • Support onboarding of new shareholders and collaborate with internal teams for a seamless member experience • Generate and develop leads across Central Ontario through phone, email, virtual meetings and regular field visits • Identify sales opportunities using member needs, sales data and market trends • Coordinate follow-up with the Member Services team • Support initiatives focused on increasing member engagement and sales growth • Maintain accurate lead, sales activity and member information in the CRM system • Support Central Ontario practices with PIMS setup, inventory management and purchase-order processes • Maintain product cross-reference information and provide remote technical support to practices • Support planning and execution of events, including logistics, accommodations, setup and on-site coordination • Maintain relationships and coordinate communications with key industry associations • Participate in health and safety training, meetings and drills • Report health and safety violations or hazards to appropriate contacts • Incorporate VP’s core values into daily work, decision-making and interactions • Promote VP’s mission of delivering high-level service to member practices

🎯 Requirements

• 5 years of direct experience in the veterinary field • Familiarity with veterinary concepts, practices and procedures • Extensive experience and judgment to plan and accomplish goals • Problem-solving skills • Excellent written and oral communication skills • Excellent problem-solving and decision-making skills • Organization and time-management skills • Ability to be flexible with hours and travel occasionally • Ability to establish and maintain professional networks and connections • Knowledge of Practice Information Management Software (PIMS) is an asset • Ability to work Monday to Friday, 8:30 a.m. to 5:00 p.m. • Follow the Occupational Health & Safety Act and VP policies and procedures • Follow relevant Standard Operating Procedures (SOPs) for Good Manufacturing Practices (GMP)

🏖️ Benefits

• Competitive salary • Paid time off to volunteer • Remote-first work arrangement • Accommodations throughout the hiring process for applicants with disabilities