Senior Manager, Fraud Operations – Banking

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 CA$155k - CA$175k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Wealthsimple

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

🛡️ Insurance

💳 Fintech

🔥 Funding within the last year

💰 $393M Series E - Wealthsimple on 2025-10

Consulting • Insurance • Fintech

Wealthsimple is a Canadian financial technology company that provides consumer banking, investing, and wealth management services. It offers chequing accounts, savings, credit cards, self-directed trading (stocks, ETFs, options), cryptocurrency trading, managed portfolios, tax services, and advisory wealth management for high-net-worth clients. Wealthsimple combines digital-first banking and low-fee investing products aimed at retail customers, along with tools and educational content to support personal finance.

📋 Description

• Lead approximately 60 professionals across Cash & Banking, Investments & Crypto, and Identity & Onboarding fraud operations • Direct and scale multiple operational teams • Lead a client-facing investigations function communicating with clients by email and phone from first contact through resolution • Own capacity modeling, SLA management, backlog reduction, and case resolution accuracy • Use banking payment-rail expertise to mitigate complex transaction and account-level fraud • Partner with Product, Engineering, and Analytics to build upstream fraud safeguards • Optimize workflows using automation, AI tools, and data-driven insights • Reduce handle times and increase throughput without sacrificing quality • Mentor and develop managers and team leads • Establish QA frameworks and a high-trust, continuous-improvement culture

🎯 Requirements

• 7+ years of experience leading fraud operations and investigations in financial services or tech • Specific expertise in banking fraud mechanics and payment rails, including EFT, Real-Time Rail/RTR, wire/bank transfer fraud, beyond traditional card disputes • 5+ years of experience directly managing and scaling multi-tiered operational teams, including managers and team leads • Proven track record managing high-volume investigation queues, SLA levers, capacity planning, and frontline investigation quality • Demonstrated experience inheriting high-volume queues and reducing time to resolution and handle time • Ability to balance fraud loss mitigation against customer friction • Proficiency using large datasets to identify fraud trends, optimize queue workflows, and track KPIs/KRIs • Advanced Excel/Sheets required • SQL and Grafana preferred • Previous experience in a high-growth fintech, challenger bank, modern credit union, or technology-first financial platform preferred • Expert-level knowledge of FINTRAC requirements and Canadian banking risk standards preferred • Exposure to crypto fraud typologies and on-chain tracing tools preferred • Bilingual French and English preferred • Legally eligible to work in Canada

🏖️ Benefits

• Top-tier health benefits and life insurance • Long-term group savings with employer match, through Wealthsimple for Business • 20 vacation days • 4 wellness days • Unlimited sick and mental health days per year • Work outside Canada for up to 90 days per year • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS • Equity compensation for permanent employees • Flexible/remote work arrangement in Canada