Customer Support Specialist – Italian

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WeFi

WebsiteLinkedInAll Job Openings

11 - 50 employees

₿ Crypto

🏦 Banking

Crypto • Banking

WeFi is a decentralized crypto-banking platform that combines on-chain accounts, global payments, and debit cards to let users earn, spend, withdraw, and manage both crypto and fiat assets in one app. The platform offers virtual and physical cards accepted at millions of merchants, high-yield stablecoin savings, mining/earn features, a decentralized loyalty token called Energy that boosts yields and lowers fees, and fiat/crypto services operated through licensed entities across multiple jurisdictions. Built by veterans from Tether, Wise, Binance and others, WeFi positions itself as the evolution of the neobank for Web3 users.

📋 Description

• Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance. • Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction. • Maintain customer records and update account information in the CRM system to ensure accuracy. • Collaborate with other teams (e.g technical support) to address customer needs and improve service quality.

🎯 Requirements

• Strong computer skills • Excellent communication skills • Excellent Italian and English language both spoken and written • Crypto knowledge and expertise nice to have • Live translation skills nice to have