Temp Contact Center Associate

Job not on LinkedIn

🕒 September 3

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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University of Miami

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🏥 Healthcare

📚 Education

💰 $1M Grant on 2023-02

Healthcare • Education

University of Miami is a prestigious private research university located in Coral Gables, Florida. It offers a wide range of undergraduate, graduate, and professional degree programs through its numerous schools and colleges, including the School of Architecture, College of Arts and Sciences, and Miami Herbert Business School among others. The university is recognized for its contributions to research, particularly in areas such as marine and atmospheric science through the Rosenstiel School, as well as in medicine through the Miller School of Medicine. The institution is also noted for its vibrant student life, with a strong emphasis on athletics and community engagement. University of Miami is committed to fostering an inclusive educational environment and is home to a diverse student body from around the globe.

📋 Description

• Provide general information about UHealth System services to patients and community health care providers • Handle high-volume call center calls for scheduling patient appointments and accurately complete full patient registration • Schedule and register patients using the EPIC scheduling system across physicians, resources, specialties, and sites • Apply medical triage knowledge and insurance requirements to schedule patients with appropriate providers • Initiate pre-registration and coordinate with Central Insurance Verification and Patient Access teams • Ensure patient demographic and insurance information is accurate, complete, and up to date • Verify private patient insurance information for same-day appointments or by request • Adhere to HIPPA Privacy Office standards regarding patient privacy and confidentiality • Provide appointment and payment policy information, including medical records, parking, cash policies, anticipated charges, ancillary services, and cancellation policy • Liaise with and advocate for patients, physicians, and staff to facilitate ease of care • Identify trouble spots and problem patterns in the provision of care • Maintain working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate medical need urgency • Maintain knowledge of insurance referral requirements and third-party reimbursement criteria • Notify appropriate parties of appointment times, referral criteria, insurance verification, and prior authorization requirements • Adhere to University and unit-level policies and procedures and safeguard University assets

🎯 Requirements

• High School Diploma or equivalent • Minimum 1 year of relevant experience required • Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands • Ability to work collaboratively with others and contribute to a team environment • Skilled in using office software, technology, and relevant computer applications • Strong and clear written and verbal communication skills • Bi-lingual a plus (Spanish, Creole)

🏖️ Benefits

• Competitive salaries • Medical insurance • Dental insurance • Tuition remission