Customer Service Representative, Contact Center

Job not on LinkedIn

🕒 September 11

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wellcove

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🛡️ Insurance

🏥 Healthcare

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration.

📋 Description

• Provide customer service in a call center environment • Receive and respond to telephone inquiries from policyholders, beneficiaries, providers, agents, and others • Provide information and assistance regarding Medicare Supplement and Life Policies for CHCS third-party administrator clients • Verify benefits and provide claims status information by accessing and updating software system data • Research company records to answer customer questions • Perform routine transactions and retrieve results from an online terminal • Maintain working knowledge of all company products and services • Comply with company regulations regarding privacy, confidentiality, and private health information • Provide written and oral communication regarding inquiry status and resolution • Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities

🎯 Requirements

• High school diploma or general education degree (GED) • Six months related call center experience and/or training • Ability to pass background screening and drug tests pre and post hire, including THC • Verification of high school, GED, or college diploma upon request • Timely responses from three professional references • Dedicated remote work location free from background noises, interruptions, and desk clutter • Ongoing reliable internet connection • Access to a smartphone for Multi Factor Authentication and communication purposes • Ability to type 30 wpm with 95% accuracy • Ability and flexibility to work various shifts as required • Ability to read, hear, speak, use keyboard, reason and problem solve • Ability to accurately enter data in a Windows-based environment • Intermediate computer skills • Basic math, English spelling, and grammar skills • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence • Ability to present information effectively in one-on-one and small group situations • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals • Ability to compute rates, ratios, and percentages and interpret bar graphs • Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions • Ability to deal with problems involving a few concrete variables in standardized situations • Frequent sitting, use of hands and fingers, and talking or hearing; occasional reaching and lifting/moving up to 15 pounds • Close, distance, and color vision and ability to adjust focus • Ability to present and speak simultaneously in meetings • Prolonged desk, computer, and phone-line use • Ability to use office equipment such as computer terminals, telephones, and copiers

🏖️ Benefits

• Remote work arrangement • Flexible ability to work various shifts as required • Reasonable accommodations may be made for individuals with disabilities