Business Systems Administrator

🕒 September 5

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wellspring Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2022-07

Consulting • Healthcare • Logistics

Wellspring Worldwide is a company that powers world-class innovation management and technology commercialization programs. They serve leading corporations, universities, and government agencies by offering solutions in tech transfer, innovation management, tech scouting, and IP management. Wellspring provides tools and advice to manage R&D programs, technology portfolios, and corporate intellectual property. Their services include data and operations support, IP commercialization, and technology licensing. With 17 years in business, Wellspring is trusted by hundreds of organizations to handle millions of patents and trademarks and execute thousands of licenses online.

📋 Description

• Run the company’s business systems day to day, with Salesforce as the core system of record • Support Quote-to-Cash and the customer lifecycle in partnership with Revenue Operations, Finance, Customer Experience, IT, Security, and Legal • Maintain the backlog and release plan for Salesforce and adjacent revenue systems, including NetSuite, Deal Hub, HubSpot, billing, marketing automation, and support tools • Monitor data integrity, performance, security, and usability, including Salesforce data model, automation, and integrations • Translate business requirements into technical specifications, effort estimates, and delivery plans • Manage Salesforce users, licenses, profiles, permission sets, roles, sharing rules, and field-level security • Build and maintain Salesforce objects, fields, page layouts, record types, validation rules, Flows, approval processes, reports, and dashboards • Own Salesforce data quality and hygiene through deduplication, data loads, validation standards, and routine audits • Administer AppExchange packages and connected apps, including installation, configuration, license reconciliation, and upgrades • Resolve Salesforce support requests and triage defects to vendors or developers • Identify operational inefficiencies and design scalable workflows and automation • Coordinate cross-functional intake and change processes, including logging, SLA triage, prioritization, root-cause follow-through, and release readiness • Partner with Revenue Operations and Deal Desk on requirements, testing, and GTM-impacting release readiness • Build documentation, enablement, and office hours for functional teams • Track stakeholder satisfaction and support metrics to reprioritize the roadmap • Prepare reporting and updates on system health, process performance, and project progress • Surface risks, trade-offs, and blockers to leadership with options and recommendations

🎯 Requirements

• 5+ years of experience in Business Operations, Revenue Systems, or Sales Systems roles • Deep, hands-on Salesforce administration expertise across user and permission management, declarative configuration and Flows, reporting, data management, and release/sandbox practices • Sales Cloud required; CPQ, Service Cloud, and marketing integrations preferred • Salesforce Certified Administrator credential • Proven ability to design and document scalable end-to-end business processes • Strong written and verbal communication, including presenting clearly to senior stakeholders • Demonstrated record of managing cross-functional relationships and measurably improving internal customer experience