Senior Customer Experience Manager – East

🕒 September 8

🇺🇸 United States – Remote

💵 $110k - $151k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Engage strategic customers to deliver business value and help drive revenue growth • Connect Wiz value to top customer initiatives, increase adoption, and outpace the competition • Guide large, complex high-tech cloud-based enterprise customers through multi-year cloud journeys, emphasizing cloud security • Act as a trusted customer advisor and thought leader • Collaborate across Sales, Support, Success, product, engineering, and customer teams • Own projects and initiatives focused on cloud security • Influence stakeholders and ensure effective communication throughout project lifecycles • Understand customer business vision, culture, processes, and cloud security requirements • Build relationships from technicians to CISO level • Evangelize Wiz value and drive adoption of secure solutions • Ensure Wiz guidance is understood and executed, while advocating for customer security needs internally • Use project management experience to guide post-onboarding Wiz adoption • Solve customer security challenges and overcome internal political blockers • Identify strategic cloud security opportunities and expand product use • Provide TCO analysis and business case assessments • Recommend tool consolidation options • Accelerate secure workload migrations by defining milestones, removing blockers, and implementing processes • Define customer training strategies and upskill technical and non-technical roles • Implement governance structures for customer partnerships and Wiz adoption

🎯 Requirements

• Must be located in the Eastern United States • 6+ years of experience as a CSM, AE, or other customer-facing strategic role • Excellent communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels • Ability to learn Wiz's offerings and pricing with agility • Proven track record working with Fortune 100 customers with cloud-based technology (preferred) • Experience managing strategic customers and solving complex engagements (preferred) • Deep understanding of Security SaaS offerings and pricing models (preferred) • Must have the legal right to work in the United States without visa sponsorship

🏖️ Benefits

• Bonus • Equity • Benefits • Google benefits (details not specified) • Base salary compensation