Bilingual Associate Account Manager, Renewal Desk

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Own the end-to-end renewal motion for the Flash segment — running proactive 90/60/30-day cycles that keep GRR on target and surface expansion potential early; • Accelerate pricing migration conversations across your book — moving legacy per-seat customers to the new platform pricing model and closing them; • Maintain a clean, accurate HubSpot pipeline across a high-volume book so forecasting reflects reality, not optimism; • Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion; • Use AI tools (e.g. Claude) to personalize outreach at scale, prep for calls, and build account briefs fast — so your time goes toward conversations, not admin; • Catch early churn signals, escalate with a plan, and follow the playbook while knowing when to adapt.

🎯 Requirements

• Bilingual French-English is a must ; • 1+ years in a renewal, inside sales, or customer success role where you owned a number — not just contributed to one; • Comfortable managing a high-volume account book; experience at SMB scale is a real advantage; • Strong pipeline discipline: CRM hygiene is a professional standard for you, not an admin tax; • Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit; • Process-oriented with good instincts for when to stick to the playbook and when to adapt (Bonus: experience navigating a pricing or packaging transition with existing customers; Bonus: SaaS or HR tech background; Bonus: bilingual French–English).

🏖️ Benefits

• Base salary: $75k – $85k. • Pay mix: 80% base salary, 20% variable • OTE: $94k–$107k • LTIP program, share in Workleap's long-term growth. • RRSP + Family health insurance + telemedicine + annual wellness budget. • Flexible vacation policy. • Remote work, with access to our Montreal office. • In-person gathering twice a year. • Claude access, for everyone.