Bilingual Associate Account Manager, Renewals

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Drive the end-to-end renewal motion for the Flash segment — managing proactive 90/60/30-day cycles that keep GRR on target and surface expansion signals early; • Accelerate pricing migration conversations within your book of accounts — guiding legacy clients to the new platform pricing model and closing those migrations; • Keep a clean, accurate HubSpot pipeline across a high volume of accounts so forecasts reflect reality, not optimism; • Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion; • Use AI tools (e.g., Claude) to personalize outreach at scale, prepare calls, and quickly produce account briefs — so your time is spent on conversations, not admin; • Detect early churn signals, escalate with a plan and follow the playbook while knowing when to adapt it.

🎯 Requirements

• Bilingual French-English required; • 1+ year in a renewals, inside sales, or customer success role where you owned quota — not just contributed to it; • Comfortable managing a high-volume book of accounts; experience at the SMB scale is a strong advantage; • Strong pipeline discipline: CRM hygiene is a professional standard for you, not an administrative burden; • Comfortable using AI tools (e.g., Claude, Copilot, ChatGPT) daily as a productivity accelerator — not an experiment, but a habit; • Process-oriented with good instincts for when to stick to the playbook and when to adapt it (plus: experience navigating a pricing or packaging transition with existing customers; plus: SaaS or HR tech background).

🏖️ Benefits

• Compensation split: 80% base salary, 20% variable; • LTIP program, participation in Workleap's long-term growth; • RRSP + group family insurance + telemedicine + annual wellness budget; • Flexible vacation policy; • Remote work, with access to our Montreal offices; • In-person company offsites twice a year; • Claude available to all employees.