Strategic Technical Support Engineer

🕒 May 12

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zenity

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔐 Security

🤖 Artificial Intelligence

💰 $16.5M Series A on 2023-09

SaaS • Security • Artificial Intelligence

Zenity is a company that focuses on securing AI Agents and applications throughout their lifecycle, from buildtime to runtime. The company provides a SaaS platform that offers application security controls and AI Security Posture Management to mitigate risks and threats like indirect prompt injection and data leakage. Zenity helps enterprises manage and secure over 80,000 AI agents and automations, ensuring compliance and continuity in business operations. Their platform is used by large enterprises across various industries, including technology, healthcare, and finance, to support secure low-code/no-code development and governance.

📋 Description

• Serve as the dedicated technical partner for a portfolio of strategic enterprise customers • Develop deep expertise in their architecture, security posture, and business priorities • Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling • Provide clear, executive-ready communication during high-visibility situations • Build long-term, trust-based relationships with senior security and engineering stakeholders • Identify recurring patterns, systemic risks, and optimization opportunities across accounts • Contribute to scaling Zenity’s Strategic Support function through process improvements

🎯 Requirements

• Candidates must reside in CST or PST • 3+ years in technical support with technical account management responsibilities, or similar roles • Deep understanding of AppSec principles and secure development lifecycle integration • Experience working with observability tooling (Coralogix preferred) • Executive-level communication skills with both technical and business stakeholders • Highly organized, detail-oriented, and ownership-driven • Comfort operating in fast-moving, evolving environments • Experience in high-growth or venture-backed SaaS environments • Exposure to AI, security, or emerging technologies

🏖️ Benefits

• Remote work options • Transparent and supportive work environment • Participation in enterprise on-call coverage • Professional development opportunities