Customer Growth Marketing Manager

🕒 October 9

🐊 Florida, New York, +1 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

👻 Ghost score 10%

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Zensai

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

👥 HR Tech

💰 Series A on 2023-04

Education • SaaS • HR Tech

Zensai is a technology company that provides a comprehensive Human Success Platform, designed to integrate seamlessly with Microsoft 365. Their platform combines learning management, employee engagement, and performance management into a single solution, enabling organizations to enhance workforce development and engagement. Zensai's solution empowers HR departments to streamline processes, foster a learning culture, and drive organizational success through effective training and employee performance tracking.

📋 Description

• Set the North America customer marketing strategy with the RVP, regional sales, and commercial leadership • Build plans tied to revenue, renewal, and expansion objectives • Report program-sourced pipeline, expansion ARR influenced, and retention results • Join customer meetings, account planning, pipeline reviews, and forecast calls • Hold weekly working sessions with the RVP to align priorities, target accounts, and success measures • Share engagement and risk signals with AEs, AMs, and CSMs and ensure tight handoffs • Segment customers by industry, edition, size, adoption, and renewal date • Design programs responding to falling usage, champion changes, low engagement, and upcoming renewals • Identify expansion intent and build account-growth plays with Account Managers • Design industry-specific programs for North American sectors • Partner with Account Managers on edition moves, cross-sell, and adoption programs • Run targeted programs for high-potential accounts • Create offers, plays, templates, and talk tracks for AEs, AMs, and CSMs • Organize user groups, roundtables, executive dinners, webinars, and event-related customer moments • Source customer stories for case studies, videos, references, reviews, and speaking opportunities • Build and support a customer advocate bench • Adapt central brand, product marketing, and lifecycle programs for North America • Use HubSpot, Dynamics 365, Gong, Dreamdata, Clay, AI, and signal tools for research, segmentation, and drafting

🎯 Requirements

• 4+ years in B2B SaaS marketing, ideally in customer, lifecycle, or account-based marketing • Customer-first instinct and genuine curiosity about customer motivations • Ability to read usage, renewal, and pipeline data and act on insights • Experience designing and running multi-touch programs end to end • Experience working inside or alongside sales and Customer Success teams • Matrix experience delivering to a commercial leader while maintaining one marketing standard • Excellent written and spoken English • Confidence with HubSpot and a CRM such as Dynamics 365 or Salesforce • Comfortable using AI tools every day • Self-starter comfortable owning a region and working across time zones with the central team

🏖️ Benefits

• 25 days of PTO plus 11 federal holidays • 6 months of paid leave for primary caregivers • 4 months of paid leave for secondary caregivers • 401(k) match up to 6% from day one • Employer-paid 70% of medical, dental, and vision premiums for employees and families • Two health plans plus HSA • 10% of working time dedicated to development • Company-paid life insurance (2× salary) • Disability cover • AD&D • Free Headspace family plan • Fitness membership (gyms, yoga, apps) • 24/7 support line with counselling • Remote work arrangement