Remote Help Desk Analyst Jobs in Canada
Search 13 work from home help desk analyst positions available in Canada. Your career in truly remote companies - apply today.
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2 days ago
Help Desk Engineer providing remote support for clients of Blue Mantis. Responsible for problem determination, recording, and resolution through ticketing systems.
2 days ago
MaintainX
51 - 200
Technical Support Specialist providing customer support for MaintainX's mobile-first workflow management platform. Resolving customer issues and developing solutions for enterprise-level support processes.
🗣️🇫🇷 French Required
🗣️🇪🇸 Spanish Required
5 days ago
L1 Service Desk Engineer providing front-line technical support in a multi-tenant environment. Managing tickets, remote troubleshooting, and user account assistance at ZAZZ.
November 20
IT Support Specialist providing technical support for Unbounce employees in a remote setting. Responsible for incident resolution, onboarding, and improving IT workflows.
🇨🇦 Canada – Remote
💵 $68k - $78k / year
💰 Series A on 2020-06
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
November 15
Job not on LinkedIn
Tech Support Specialist ensuring seamless IT support for contributors globally working with Lido software. Collaborating with DevOps and SecOps to resolve technical issues and improve user experience.
November 6
Job not on LinkedIn
Technical Support Specialist focusing on technical customer support post-launch at Andgo. Resolving complex issues for enterprise healthcare customers using SaaS solutions.
November 5
Technical Support Specialist managing complex customer issues and supporting SaaS solutions for Hive's event marketing platform. Collaborating with Product and Engineering teams for optimal outcomes.
October 31
Job not on LinkedIn
Help Desk Representative addressing customer queries for WinAir's aviation software through tickets and calls. Assisting with documentation and database management tasks to enhance user experience.
October 29
Job not on LinkedIn
Customer Support Analyst managing workflows of live chats and tickets in a SaaS environment. Collaborating with teams to resolve customer issues and meet service level agreements.
🇨🇦 Canada – Remote
💵 $60k - $65k / year
💰 Venture Round on 2020-09
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
October 16
Job not on LinkedIn
CO-OP Architecture
11 - 50
Support Analyst for Federated Co-operatives Limited enhancing Energy applications and operations. Collaborate across departments to deliver scalable solutions in a fast-paced environment.
October 15
Job not on LinkedIn
Technical Support Specialist at SuiteSpot providing customer support for SaaS solutions in real estate management. Collaborating with teams to troubleshoot issues and ensure customer satisfaction.
October 9
Job not on LinkedIn
Technical Support Specialist helping customers with Apera's vision platforms. Diagnosing automation issues and ensuring customer success with robotic vision systems.
🇨🇦 Canada – Remote
💵 $70k - $90k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
October 3
Job not on LinkedIn
🗣️🇫🇷 French Required
Frequently asked questions
You need strong problem-solving skills, excellent communication abilities, and familiarity with IT systems and troubleshooting. Proficiency in remote desktop applications and ticketing systems is also essential, along with patience and a customer-focused approach.
Typically, you need a degree in information technology or a related field, along with relevant certifications like CompTIA A+ or ITIL. Experience in customer service or technical support can also be valuable.
Responsibilities include providing technical support to users, troubleshooting hardware and software issues, managing support tickets, and maintaining documentation. You'll also need to communicate effectively with users to guide them through resolving their issues.
Benefits include flexible working hours, reduced commuting time and costs, a better work-life balance, and opportunities to work with diverse clients. Remote work also allows for career growth in various IT fields without geographical limitations.