Remote Technical Support Specialist Jobs in Canada

Search 27 work from home technical support specialist positions available in Canada. Your career in truly remote companies - apply today.

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Technical Support Specialist
🇨🇦 Canada – Remote
💵 Minimum Salary
⚪️ Experience

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27 Jobs
🆕 Date Added

4 hours ago

Brex

501 - 1000

💳 Fintech

💸 Finance

🏢 Enterprise

Support Specialist I providing support for Brex customers via email, phone, and chat. Passionate about customer support and using AI tools in a customer-centric environment.

🇨🇦 Canada – Remote

💵 $23 - $24 / hour

💰 Series D on 2022-05

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Yesterday

Abbott

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Technical Support Specialist performing installations and repairs of Abbott Diagnostics Division instrumentation. Providing support and training for proper operation at customer sites.

2 days ago

MaintainX

51 - 200

Technical Support Specialist providing customer support for MaintainX's mobile-first workflow management platform. Resolving customer issues and developing solutions for enterprise-level support processes.

🗣️🇫🇷 French Required

🗣️🇪🇸 Spanish Required

Product Support Specialist

November 25

Job not on LinkedIn

Jobber

501 - 1000

☁️ SaaS

🤝 B2B

Product Support Specialist working in a remote capacity responding to customer inquiries via live chat, phone, and email for a technology company supporting small businesses.

🇨🇦 Canada – Remote

💵 $50k - $67.6k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

November 25

Sully.ai

11 - 50

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

Technical Support Specialist providing world-class AI support to Sully.ai's healthcare clients. Troubleshooting technical issues and ensuring rapid issue resolution across global operations.

🌏 Anywhere in the World

💵 $45k - $65k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Product Support Specialist

November 25

Job not on LinkedIn

Snappy Kraken

51 - 200

🤝 B2B

💸 Finance

☁️ SaaS

Product Support Specialist providing technical support for Snappy Kraken's suite of products. Collaborating with clients to resolve issues and enhance product usage for digital marketing activities.

🇨🇦 Canada – Remote

💵 $45k - $50k / year

💰 $6M Series A on 2021-04

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

November 20

Unbounce

201 - 500

☁️ SaaS

🛍️ eCommerce

IT Support Specialist providing technical support for Unbounce employees in a remote setting. Responsible for incident resolution, onboarding, and improving IT workflows.

🇨🇦 Canada – Remote

💵 $68k - $78k / year

💰 Series A on 2020-06

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

Tech Support Specialist

November 15

Job not on LinkedIn

Lido Finance

51 - 200

₿ Crypto

🌐 Web 3

Tech Support Specialist ensuring seamless IT support for contributors globally working with Lido software. Collaborating with DevOps and SecOps to resolve technical issues and improve user experience.

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

November 12

Smile.io

51 - 200

☁️ SaaS

🛍️ eCommerce

🤝 B2B

T2 Technical Support Specialist assisting ecommerce merchants in resolving technical issues and optimizing their loyalty programs. Focused on collaborations with Product, Engineering, and Customer Success teams.

🇨🇦 Canada – Remote

💵 $72k / year

💰 $1M Seed Round on 2012-05

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

November 7

Ciena

5001 - 10000

📡 Telecommunications

🔧 Hardware

Technical Support Engineer resolving customer cases and deployment challenges in Blue Planet division. Collaborating with engineering teams to enhance network orchestration and inventory management.

🇨🇦 Canada – Remote

💵 C$82.2k - C$131.4k / year

💰 Series C on 1995-12

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Technical Support Specialist

November 6

Job not on LinkedIn

AndGo by Goodyear

11 - 50

🚗 Transport

☁️ SaaS

🏢 Enterprise

Technical Support Specialist focusing on technical customer support post-launch at Andgo. Resolving complex issues for enterprise healthcare customers using SaaS solutions.

November 5

Hive.co

11 - 50

☁️ SaaS

🛍️ eCommerce

📱 Media

Technical Support Specialist managing complex customer issues and supporting SaaS solutions for Hive's event marketing platform. Collaborating with Product and Engineering teams for optimal outcomes.

Customer Support Analyst

October 29

Job not on LinkedIn

Actionstep

51 - 200

☁️ SaaS

🤝 B2B

Customer Support Analyst managing workflows of live chats and tickets in a SaaS environment. Collaborating with teams to resolve customer issues and meet service level agreements.

🇨🇦 Canada – Remote

💵 $60k - $65k / year

💰 Venture Round on 2020-09

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

October 25

Job not on LinkedIn

Entrust

1001 - 5000

🔒 Cybersecurity

💸 Finance

🏛️ Government

Principal Technical Specialist responsible for customer success with Entrust Toolkits and APIs. Collaborating with teams to solve complex identity-centric security challenges.

Customer Support Specialist

October 24

Job not on LinkedIn

Railbookers Group

201 - 500

👥 B2C

🤝 B2B

🚗 Transport

Customer Support Specialist providing exceptional service for Railbookers and Amtrak Vacations inquiries via phone and email. Processing changes, resolving issues, and ensuring customer satisfaction in travel experiences.

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Support Engineer

October 23

Job not on LinkedIn

Greptile

11 - 50

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Support Engineer providing first line support for technical issues across AWS and cloud systems. Collaborating with engineering teams and maintaining customer documentation in a remote setting.

🌏 Anywhere in the World

💵 $25k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

October 16

Job not on LinkedIn

GR8 Tech

501 - 1000

🎮 Gaming

☁️ SaaS

Technical Support Specialist supporting iGaming solutions for B2B clients. Reproducing and resolving technical issues, collaborating with teams, and ensuring customer satisfaction.

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

📞 Support Engineer

🗣️🇷🇺 Russian Required

Support Analyst

October 16

Job not on LinkedIn

Support Analyst for Federated Co-operatives Limited enhancing Energy applications and operations. Collaborate across departments to deliver scalable solutions in a fast-paced environment.

Technical Support Specialist

October 15

Job not on LinkedIn

SuiteSpot

51 - 200

🏠 Real Estate

☁️ SaaS

Technical Support Specialist at SuiteSpot providing customer support for SaaS solutions in real estate management. Collaborating with teams to troubleshoot issues and ensure customer satisfaction.

Technical Support Specialist

October 9

Job not on LinkedIn

Aperia

201 - 500

💳 Fintech

📋 Compliance

☁️ SaaS

Technical Support Specialist helping customers with Apera's vision platforms. Diagnosing automation issues and ensuring customer success with robotic vision systems.

🇨🇦 Canada – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

+8 More Technical Support Specialist Jobs Available!

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Top Companies Hiring Remote Technical Support Specialists in Canada

Absolute Security

Security • Cybersecurity • Enterprise

501 - 1000

Job Openings

Aspire Software

SaaS • Enterprise • B2B

1001 - 5000

Job Openings

Brinqa

51 - 200

💰 Private Equity Round on 2021-06

Job Openings

Cohesity

Cybersecurity • Data Management • Cloud

1001 - 5000

Job Openings

PartnerOne

Enterprise • SaaS • Fintech

201 - 500

Job Openings

PurpleRain TechSafe.

API • Cybersecurity • Productivity

11 - 50

Job Openings

Remote technical support specialist salary expectations in Canada

The average salary for remote technical support specialists in Canada is CA$79,128 per year. This is based on data from 67 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.

Below is a breakdown of salary data by years of experience:

ExperienceNumber of roles analyzedAverage Salary

🟢 Junior Technical Support Specialist (1-2 yrs)

18CA$77,305

🟡 Mid-level Technical Support Specialist (2-4 yrs)

46CA$78,073

🟠 Senior Technical Support Specialist (5-9 yrs)

3CA$106,250

How long does it take for companies to hire a remote technical support specialist in Canada?

We analyzed 53 job listings in the last year and found it takes about 40 days for employers to close a job opening.

The most in-demand skills for technical support specialists in Canada

We reviewed 67 job postings and found the top 10 skills employers are asking for most often are:

Technical support61.1%
Troubleshooting50.0%
Sql38.9%
Saas27.8%
Customer support22.2%
Documentation22.2%
Jira22.2%
Intercom16.7%
Postman16.7%
Problem solving16.7%

Frequently asked questions

You need strong problem-solving abilities, excellent communication skills, and a good understanding of computer systems and software. Familiarity with troubleshooting techniques, customer service skills, and the ability to learn new technologies quickly are also important.

Typically, a degree in computer science, information technology, or a related field is preferred. However, relevant experience in tech support, along with certifications in specific technologies (e.g., CompTIA A+, ITIL), can be sufficient.

Responsibilities include providing technical assistance to users, diagnosing and resolving technical issues, escalating problems when necessary, documenting support interactions, and maintaining knowledge bases or help resources.

Benefits include flexible working hours, the ability to work from anywhere, reduced commuting costs, increased job satisfaction from helping others, and opportunities for skill development and advancement in the tech field.

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