Insight Value
Media ⢠Technology
Insight Value is a global Social Transformation company that combines data & analytics, strategy, technology, and creative services to help brands build conversational, socially-driven identities. It offers services including data-driven insights, strategy and implementation, conversational creative, and community/digital neighborhood programs, partnering with major consumer brands and operating across multiple international offices. The firm focuses on making brands relevant and advocated in the social age by blending analytical rigor with creative social campaigns.
Customer Success Analyst
Job not on LinkedIn
November 7
đŁď¸đ§đˇđľđš Portuguese Required
Insight Value
Media ⢠Technology
Insight Value is a global Social Transformation company that combines data & analytics, strategy, technology, and creative services to help brands build conversational, socially-driven identities. It offers services including data-driven insights, strategy and implementation, conversational creative, and community/digital neighborhood programs, partnering with major consumer brands and operating across multiple international offices. The firm focuses on making brands relevant and advocated in the social age by blending analytical rigor with creative social campaigns.
đ Description
⢠Serve as the strategic point of contact for our clients (hotels and guesthouses), ensuring they get the most value from the contracted services. ⢠Conduct regular meetings to understand needs, align expectations, and suggest improvements. ⢠Collaborate in defining marketing strategies that deliver real results. ⢠Identify cancellation risks and act proactively to keep our clients engaged. ⢠Monitor NPS and propose actions based on received feedback.
đŻ Requirements
⢠Experience in B2B customer service, preferably in hospitality or digital marketing. ⢠Familiarity with performance metrics (CTR, ROAS, CPL, CAC) and paid traffic campaigns (Google Ads and Meta Ads). ⢠Analytical, communicative, and proactive profile with a focus on results and retention. ⢠Ability to present data clearly and in a consultative manner. ⢠Organized and able to conduct meetings with an agenda and follow-up on action items. ⢠Preferred: knowledge of Google Analytics and ClickUp.
đď¸ Benefits
⢠Required equipment: Minimum: Intel i3 (10th generation) or Ryzen 5 (4000 series), 8 GB RAM, 256 GB SSD ⢠Ideal: Intel i5 (10th generation) or Ryzen 5 (4000 series), 16 GB RAM, 256 GB SSD
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