Insight Value
Media • Technology
Insight Value is a global Social Transformation company that combines data & analytics, strategy, technology, and creative services to help brands build conversational, socially-driven identities. It offers services including data-driven insights, strategy and implementation, conversational creative, and community/digital neighborhood programs, partnering with major consumer brands and operating across multiple international offices. The firm focuses on making brands relevant and advocated in the social age by blending analytical rigor with creative social campaigns.
Technical Customer Success Manager
Job not on LinkedIn
May 7
Insight Value
Media • Technology
Insight Value is a global Social Transformation company that combines data & analytics, strategy, technology, and creative services to help brands build conversational, socially-driven identities. It offers services including data-driven insights, strategy and implementation, conversational creative, and community/digital neighborhood programs, partnering with major consumer brands and operating across multiple international offices. The firm focuses on making brands relevant and advocated in the social age by blending analytical rigor with creative social campaigns.
📋 Description
• Be the customer’s primary technical advocate and point of contact throughout the post-sales lifecycle • Track and report customer data throughout the customer journey, usage patterns, technical maturity, and risk indicators • Conduct regular touchpoints, technical QBRs, and health checks; offer optimization strategies and new use case scenarios • Partner closely with Sales to ensure timely renewals and identify expansion opportunities • Lead technical onboarding for new customers and align Parallels RAS implementation with business and infrastructure goals • Deliver customized training, walkthroughs, and architectural reviews to accelerate adoption • Develop and execute onboarding plans to ensure seamless implementation of the infrastructure software • Gather customer requirements and align them with best practices for deployment • Assist customers in setting up, configuring, and integrating RAS with existing infrastructure • Provide guidance on security, networking, and performance best practices related to RAS configuration • Troubleshoot installation and configuration issues and escalate complex problems to support and engineering teams • Automate or document common deployment scenarios to streamline onboarding • Create and update onboarding guides, technical documentation, FAQs, and training materials • Relay customer feedback and feature requests to product and engineering and contribute to continuous improvement
🎯 Requirements
• 3–5 years of experience in customer onboarding, implementation engineering, solutions delivery, or related roles • Solid understanding of infrastructure concepts, including networking, virtualization, storage, and security • Hands-on experience with Active Directory, DNS, firewall configuration, and system integration • Experience deploying solutions in cloud platforms such as AWS and/or Azure • Ability to understand and document technical architectures and workflows • Excellent verbal and written communication skills with both technical and non-technical audiences • Strong organizational skills, attention to detail, and customer-first mindset • Preferred Certifications: AWS Certified Solutions Architect – Associate or Professional; Microsoft Certified: Azure Administrator or Solutions Architect; Cisco CCNA or CCNP
🏖️ Benefits
• Fully remote workspace; no pressure to work in an office • Flexible work arrangements and locations to suit your style • Flexible hours • Inclusive, barrier-free recruitment and selection process • Appropriate accommodation provided upon request
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