Data Center Infrastructure Coordinator

🕒 July 14

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Triage the team queue, prioritize tasks, and escalate issues as required. • Coordinate remote hands activities and provide detailed technical instructions during incidents. • Support infrastructure projects across global data center environments. • Assist with colocation project delivery, including installations, decommissions, and migrations. • Support data center build-outs and expansion initiatives. • Work closely with vendors and service providers, providing detailed technical instructions for hardware deployments, troubleshooting, and remediation activities. • Participate in an on-call rotation and provide support for out-of-hours incidents and escalations. • Maintain accurate Data Center Infrastructure Management (DCIM) records as changes occur across the environment. • Maintain accurate inventory records within the stock management system. • Process cross-connect requests, including installations, de-installations, and hot-cut activities. • Maintain accurate circuit and connectivity records. • Coordinate hardware shipments, receiving, and logistics activities related to data center operations. • Ensure operational documentation is maintained and updated. • Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments. • Additional duties as assigned.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience required. • 3+ years of experience supporting data center operations, infrastructure deployments, or colocation environments required. • Experience working with data center hardware, cabling, power, and network infrastructure, and coordinating third-party vendors and service providers required. • Experience with DCIM platforms and asset management systems, and familiarity with colocation facilities and carrier connectivity services preferred. • ITIL Foundation, CDCP, or similar industry certification preferred. • Strong attention to detail, problem-solving, and communication skills, with the ability to manage multiple priorities, work independently and collaboratively across global teams, and maintain a customer-focused mindset. • Willingness to participate in an on-call rotation and occasional travel. • Must be legally eligible to work in India without visa sponsorship.

🏖️ Benefits

• Healthcare Insurance Plan • Life Insurance • Paid Vacation & Holidays • India Pension Scheme