Cloud Services Engineer

October 4

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11:11 SYSTEMS

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Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

201 - 500 employees

Founded 2020

🔒 Cybersecurity

📋 Description

• Primarily responsible for customer experience during on-boarding process • Provide complete ownership and accountability of all responsibilities assigned during customer implementation projects • Work with project managers to complete assigned tasks • Complete deployment projects using 11:11 Systems best practices • Communicate effectively with customers, sales team, and project team • Document steps taken, problems incurred, and resolution of issues for customer review • Provide excellent customer service • Foster communication and transparency through all 11:11 Systems teams and staff involved in the sale and delivery of projects • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements • Additional duties as assigned

🎯 Requirements

• Bachelor’s degree in technical discipline or equivalent experience • 2+ years recent experience as a technical, hands-on, enterprise VMware administrator • Enterprise customer-facing technical support experience • Hands-on knowledge of VMware’s vSphere and vCloud Director • VMware VCA/VCP/VCAP certified • Cisco UCS experience • Zerto, Veeam, or DoubleTake experience • Microsoft server administrative experience (Server, SQL, etc.) • Technical experience with Cisco ASA, ASR, and Nexus products • Experience working with global data center environments • Experience with large-scale virtualization clusters with hundreds of VMs per cluster • Proven ability to troubleshoot advanced customer issues • Good understanding of how different technologies work together • Excellent communicator, high energy, positive attitude, aptitude for professional growth • Must be legally eligible to work without visa sponsorship

🏖️ Benefits

• 401k Plan with Company Match • Healthcare, vision and dental Insurance Plan • Life Insurance • Short-Term Disability Insurance • Long-Term Disability Insurance • Paid Vacation & Holidays • Leaves – primary care and new parent leave, maternity leave • Wellness Program