Coordinator, Data Center Infrastructure

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Triage the team queue, prioritize tasks, and escalate issues as required. • Coordinate remote hands activities and provide detailed technical instructions during incidents. • Support infrastructure projects across global data center environments. • Assist with co location project delivery, including installations, decommissions, and migrations. • Support data center build-outs and expansion initiatives. • Work closely with vendors and service providers, providing detailed technical instructions for hardware deployments, troubleshooting, and remediation activities. • Participate in an on-call rotation and provide support for out-of-hours incidents and escalations. • Maintain accurate Data Center Infrastructure Management (DCIM) records as changes occur across the environment. • Maintain accurate inventory records within the stock management system. • Process cross-connect requests, including installations, de-installations, and hot-cut activities. • Maintain accurate circuit and connectivity records. • Coordinate hardware shipments, receiving, and logistics activities related to data center operations. • Ensure operational documentation is maintained and updated. • Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience required. • 3+ years of experience supporting data center operations, infrastructure deployments, or colocation environments required. • Experience working with data center hardware, cabling, power, and network infrastructure, and coordinating third-party vendors and service providers required. • Experience with DCIM platforms and asset management systems, and familiarity with colocation facilities and carrier connectivity services preferred. • ITIL Foundation, CDCP, or similar industry certification preferred. • Strong attention to detail, problem-solving, and communication skills, with the ability to manage multiple priorities, work independently and collaboratively across global teams, and maintain a customer-focused mindset. • Willingness to participate in an on-call rotation and occasional travel. • Must be legally eligible to work in India without visa sponsorship.

🏖️ Benefits

• Healthcare Insurance Plan • Life Insurance • Paid Vacation & Holidays • India Pension Scheme