Customer Success Manager

🕒 April 23

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $90k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Lead the team to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives. • Ensure that all team members clearly understand the company's vision and goals for customer experience and their respective contributions. • Lead and design long-term account plans, collaborate effectively with cross-functional teams, and drive customer success. • Coordinate with the team and other departments throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. • Develop and manage essential customer analytics programs, customer health tracking, churn management. • Work with the team to build and improve processes to align with the customers' needs and make the team more effective and efficient. • Provide leadership, management, and ownership of the Customer Success Team. • Develop, maintain, and manage the team to key success metrics.

🎯 Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, related field, or equivalent work experience. • 5+ years of Customer Success or Account Management experience with at least 2 years in a leadership role. • 3+ years of technology experience. • Experience managing a team and supporting other managers is desirable. • Strong communication and interpersonal skills. • Customer-centric and team-centric mindset. • Ability to manage multiple projects, activities, and tasks simultaneously. • Ability to identify opportunities for the appropriate and cost-effective investment of financial resources, including staffing, sourcing, purchasing, and in-house development. • Implementing a Customer Success strategy. • Ability to develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Must be legally eligible to work without visa sponsorship.

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs