Customer Success Advocate

🔥 10 minutes ago

🌲 North Carolina, Texas, +1 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

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1-800 CONTACTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

👥 B2C

🛍️ eCommerce

⚕️ Healthcare Insurance

B2C • eCommerce • Healthcare Insurance

1-800 CONTACTS is a company that sells contact lenses directly to consumers. They offer an extensive range of contact lens brands and types through their online platform, making it convenient for customers to order and receive their lenses without visiting a traditional brick-and-mortar store. The company is known for its customer service and competitive pricing. They provide vision care solutions that are easily accessible, aiming to simplify the process of purchasing contact lenses.

📋 Description

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. • Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. • Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. • Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. • Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. • Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. • Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

🎯 Requirements

• 2-3 years minimum customer service experience • Inbound sales and Contact Center experience a plus! • A goal-getter mentality, always striving to crush metrics and share our amazing products with customers • A fun, friendly personality that loves connecting with customers in unexpected and engaging ways • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better • Computer literacy skills with the ability to type at least 40 wpm • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Positive, driven and solution-oriented mentality • Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah

🏖️ Benefits

• Amazing medical, dental, and vision coverage • 401(k) match • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses