Customer Support – Operations Assistant, SaaS

Job not on LinkedIn

🕒 February 26

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

1840 & Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Healthcare

1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.

📋 Description

• Handle basic customer requests related to the use of the platform. • Provide first-level functional support on the SaaS platform. • Register incidents, questions and requests and follow up until resolution with the corresponding teams. • Keep support tickets and internal records updated. • Ensure customers receive the required information to use the platform correctly. • Help identify recurring questions or basic operational issues. • Keep client, project and account information up to date in the CRM and internal tools. • Prepare simple operational tracking and control reports. • Coordinate internal and external meetings and follow up on agreed actions. • Provide billing and collections support, including invoice follow-up, payment status tracking and administrative record updates. • Document relevant communications and activities. • Support data quality and operational control. • Support the sales team with administrative tasks related to active opportunities. • Prepare proposals and quotations using existing templates and instructions. • Support the coordination of pre-sales meetings when needed. • Route customer feedback or requests to the appropriate teams.

🎯 Requirements

• 2 to 4 years of experience in customer support, administrative support, back-office or account administration roles within digital or SaaS environments. • Experience with task follow-up, issue tracking, data updates and internal coordination. • Experience using Holded for administrative operations, invoicing, payment follow-up and basic financial control. • Previous experience in administrative and operational support functions (CRM, reporting, documentation and process coordination). • B2B customer experience is a plus. • Basic to intermediate English level (emails and simple communication). • Strong attention to detail and accurate data handling. • Organized, reliable and responsible profile. • Curiosity to learn and improve daily work processes.

🏖️ Benefits

• An operational support role within a growing SaaS company. • Clearly defined tasks and processes. • Part-time, fully remote work. • Supportive and results-oriented team environment.