L3 Systems Administrator

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🕒 April 1

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1840 & Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Healthcare

1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.

📋 Description

• Perform remote and on-site tech support of hardware, software and network issues for various clients • Design and implement network and server solutions to fulfill clients' business requirements • Proactively monitor ticketing system to ensure timely resolution of client tech support issues • Keep customers informed of incident progress, notify them of upcoming changes or outages • Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites • Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives • Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions • Assist technical support team members with any issues needing help or escalation • Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability • Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients • Assist the project management team with creating IT proposals and plans • Professionally document all work performed and submit accurate timesheets • Leverage front-line client experience to identify sales opportunities • Work with sales to create proposals for clients for new equipment or services • Perform additional duties as directed by management in relation to your area of expertise

🎯 Requirements

• University or college degree in IT or related field is preferred • 10+ years experience working in IT Industry • 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity • Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam • Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities • Ability to multi-task with multiple clients under tight deadlines • Ability to conduct research into a wide range of computing issues is required • Ability to effectively prioritize and execute tasks in a high-pressure environment • Possess and demonstrate excellent verbal and written communication skills • Possess and demonstrate excellent interpersonal skills is a must as this is a customer- facing role • Proven technical, analytical and problem-solving skills • Highly self-motivated and directed with a passion for technology and IT