Product Support Specialist

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November 20

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1840 & Company

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B2B • Recruitment • Healthcare

1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.

1001 - 5000 employees

Founded 2014

🤝 B2B

🎯 Recruiter

📋 Description

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns. • Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience. • Assisting customers in setting up and resolving issues related to their accounts. • Verifying the identity of customers to maintain account security. • Managing a high volume of customer interactions effectively and efficiently. • Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction. • Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods. • Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution. • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner. • Following company communication procedures, guidelines, and policies. • Going the extra mile to engage and delight customers. • Striving to achieve and exceed defined productivity and performance goals.

🎯 Requirements

• A minimum of 3 years of customer service/** technical support experience**, preferably in a contact center or similar environment. • Must have an experience using Zendesk. • Fluent in both English both spoken and written. • Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB). • Stable and reliable internet connection. • Strong computer skills and proficiency in various software applications. • A commitment to providing exceptional customer service and a genuine desire to help customers.

🏖️ Benefits

• Work from home • Access to diverse projects • Opportunities for professional growth • Collaboration with diverse teams • No commute time • No dress code (unless there’s a meeting!) • Eco-friendly work lifestyle • Exposure to a multicultural team • Potential for long-term engagement • Improved work-life balance