Virtual Assistant

Job not on LinkedIn

🕒 March 24

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Logo of 1840 & Company

1840 & Company

1001 - 5000 employees

Founded 2014

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Healthcare

1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.

📋 Description

• Respond to basic customer inquiries related to the use of the platform. • Provide first-level functional support to customers. • Follow up on customer requests until resolution with the appropriate team. • Register and update support tickets or requests. • Ensure customers receive the necessary information to use the platform effectively. • Identify frequently asked questions or recurring issues to improve customer experience. • Maintain client information updated. • Assist in coordinating internal and external meetings. • Document relevant communications and operational activities. • Prepare simple operational tracking reports. • Support task tracking and follow-up for the team. • Assist with invoice follow-up and payment status tracking. • Help coordinate sales or customer follow-up meetings. • Route customer feedback or requests to the appropriate teams.

🎯 Requirements

• 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant. • Experience working remotely in organized and structured environments. • Experience using customer management tools. • Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar. • Basic experience with administrative tracking, reporting, or operational coordination. • Basic to intermediate English for written communication.

🏖️ Benefits

• 100% remote work • Part-time schedule • Opportunity to work in a growing SaaS company • Clear processes and team support • Collaborative and professional environment

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