Director, Customer Content

October 31

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1Password

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Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

📋 Description

• report directly to the Director, Customer Engagement • responsible for the production, governance, and maintenance of customer content • focus on driving product adoption, retention, and customer loyalty through clear content • set the function’s strategic direction and oversee operations • develop a high-performing team • analyze market/industry trends and customer insights • define and scale a customer content program • oversee production of customer-facing content • establish a post-sales content governance framework • collaborate with stakeholders across Product, Marketing, Support, and Customer Success • evaluate the function’s structure and identify opportunities for improvement • build and lead a high-performing team • foster a high-performance culture while maintaining employee experience

🎯 Requirements

• 8+ years in customer content, technical writing, or customer experience functions • at least 3 years in a leadership role within SaaS or cybersecurity • proven experience managing and scaling knowledgebases and world-class customer content programs • strong leadership skills • demonstrated expertise in content production including video, audio, and technical writing • strong business acumen with knowledge of security, IT, developer, and consumer audiences • excellent analytical and strategic thinking skills • solid experience in operational excellence • proven ability to collaborate effectively with stakeholders across multiple functions • exceptional communication and interpersonal skills • success leading strategic initiatives in fast-paced environments • demonstrated ability to use content to influence product adoption, customer satisfaction, and loyalty in post-sale contexts

🏖️ Benefits

• immediate participation in 1Password's benefits program (health, dental, 401k and many others) • utilization of our generous paid time off • an equity grant • participation in our incentive programs